Songs not available and don't download

Active family subscription, Russian market


A week ago some songs couldn't be played when I clicked on them (grey "item not available"). However when I play a previous track it's possible to scroll to a "grey" one and it will play. I started deleting all grey songs and found out that couldn't download them from same albums in the store. The only option is to pick them from some other album or a compilation mix. Unfortunately many tracks are recorded only in one album and now can't be downloaded again. How to fix that?

Thanks in advance

iPhone X, iOS 11.4.1

Posted on Sep 4, 2018 2:33 PM

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Posted on Sep 4, 2018 11:13 PM

I had this same problem! I had to completely delete the songs (press and hold the song and select delete this song and hit delete from library) then I could go back to where you can add songs then it would let me redownload the song. It works fine now.

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Songs not available and don't download

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