Anyone know how to get a phone into restore mode besides using volume down and sleep button? It just reboots the phone. I asked support, they sent me to the developer team. They sent me back to support. I have a 7plus. I’ve tried it hooked to a computer with iTunes, without a computer, without the SIM card...what’s next? Thanks
Are you confident that you have an iPhone 7Plus?
If it's a 6 or older, you'd hold the home button and the power button. If it's an 8 or newer, you'd tap the volume up, then the volume down, then hold the power button.
Also, if it really is a 7 Plus, you'll need to follow my directions that I posted above exactly without any shortcuts. Try a different Lightning cord.
Yes, 7plus. I did change the cable and still had an issue, but changing USB ports helped. I never did receive the restore screen on the phone, but was able to still do the restore from the pc.
Thanks for the help.
I’ve tried that and all I get is the phone rebooting. I never get the screen with the lightening adapter
Connect the iPhone to a computer with the latest version of iTunes running. This means to use a genuine Apple Lightning cord and connect the phone to a USB port on the computer. The computer will have iTunes version 12.7 or later running. You can locate the iTunes version number on the computer by clicking on the iTunes menu (top left) and choosing 'about iTunes'. On a Windows computer, you'd choose Help and then About.*
iPhone 7:
Hold down the power button and the volume-down button on the phone
> keep holding - the screen will go dark
> keep holding - the Apple appears and then disappears
> keep holding - the iTunes logo with the cord appears on the phone screen
> let go - Once the iTunes logo is on the screen of the iPhone, you can let go of the buttons.
There is a prompt on the computer screen that says there is something wrong with the iPhone.
On the computer, select Restore and follow the prompts. This will erase the iPhone, and you will lose all of your content and settings.
The iPhone will be ready when it says hello on the iPhone screen.
*If the iTunes version is older than 12.7, go to http://www.itunes.com and choose the Download button to download the latest version. Install it before starting to restore the phone.
Can’t remove 12.0 beta.
