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My phone automatically updated itself to IOS 11.4.1 and now I don't have a the custom label option anymore when inputting a phone number into contacts. is there a way to get the "Custom Label" feature back onto my contacts? Seems like it should be a simple fix. I held out for so long not to update as all the features I usually love get changed. this is just another example of it.
thanks,
iPhone 6s Plus, iOS 11.4.1
Not to nitpick, but the OP asked about adding custom labels to phone numbers and also claimed that the ability to add custom labels was there before the update.
However, I could be misreading the question. It won’t be the first time.
Not to nitpick, but the OP asked about adding custom labels to phone numbers and also claimed that the ability to add custom labels was there before the update.
However, I could be misreading the question. It won’t be the first time.
Whether or not the custom label option is available has nothing to do with iOS 11.4.1. It has to do with the type of account you're syncing your contacts to. Some services, notably Exchange, don't allow custom labels. iCloud does, Gmail does. If you're not seeing them, check what type of account you have set in Settings>Contacts>Default Account.
I still have custom labels in iOS 11.4.1. My default account is Gmail.
Select your contact in the Contacts app. Tap on Edit. Tap on + add phone. Then tap on whatever name that appears in blue that comes up after that. Swipe down to Add Custom Label. Type in the name of the label that you want to use. Hit return on the keyboard
Not nitpicky at all. I did read what you read. One of the things I've observed about iOS updates is that sometimes settings get changed. It always seems random to me but it might not be. This could be one of those cases. Or, it could be something else. The fact that the option is not gone for everyone with iOS 11.4.1 indicates that it may be something specific to the OP's set up.
And, yes, what type of account your syncing your contacts with does affect whether or not you can use custom labels for phone numbers. Back in the day when you had to set up Gmail as an Exchange account to get certain features, you couldn't use custom phone labels. Now that it's not set up that, they are an option.
You are correct. "Add custom labels" was there before the update. My default account has always been gmail so not sure if that is is. I looked up other "contacts" in my phone that I had custom labels for that were entered before the update and they still exist. Not sure if that helps find a solution. thank you for trying to assist.
My default account for syncing contacts is iCloud and I still have the ability to use custom labels as I described. IdrisSeabright may have more to offer. She did say that gmail should offer or, used to offer custom labels.
My default contacts are with Gmail. I still have the custom label option.
Do you have any additional email accounts on your phone? Do you have a work email account that requires that you install a profile on your phone?
Hmm, you may be on to something....I have (3) other accounts on my phone. My yahoo account and my current work account in addition to my gmail account. the odd thing is these accounts were on my phone prior to the auto update my phone conducted without my permission. The custom label option was also available with these 3 accounts prior to the update. I don't think I was asked to set up a profile. I'm not really sure what that means. Can I acquire the custom label option from gmail.com somehow?
thank you for the response.
You'd see the profile in Settings>General, just under VPN. If you have one, it's possible your work made a change in the profile. You could try deleting your work account and seeing if anything changes.
"Add Custom Label" is not an option after I tap "+Add phone" only home, work, mobile company main, work fax, home fax, assistant, pager, car, radio are options.
thank you for your reply. I looked under settings>contact> default account and mine is also gmail.. But still no "Custom Label" Option available. Any other ideas? ugh.
thank you!
Also, iOS updates are NOT automatic. They only download automatically but they do NOT install without your permission as it requires your passcode.
Not true if one switches carriers. I switched from sprint to Verizon and when Verizon took over the account the phone was updated AUTOMATICALLY without my permission
Custom Label option now gone on new update 11.4.1
