Hulu charge 8.77

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.

See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.

If you cannot identify the payment then perhaps you are looking at a phishing email.

If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.

See also Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

• If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
  
• If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
  
• If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

tt2

Simple question, do you have evidence that you have made payments? That means you can find transaction(s) in your bank/card statements or other financial records. Emails don’t count for this, you are looking for records of a payment, which might also have a reference number attached.

Now... your complaints about the way you think they treated you. We Don’t Care. Our concern is to help you resolve an outstanding problem over payments and accounts. If you want to complain about Hulu support complain to Hulu, not here in Apple’s technical communities.

The email you posted seems quite acceptable. If you had a hard time on the phone put it down to personalities and move on. Nobody in that kind of work sets out to be mean to callers, but you can’t see the other person’s face and body language so you lose half the communication. Concentrate your attention on finding the other email they need, or any other clue which will let them help you.

You need to do what turingtest2 suggested.

We are all other users here and not Apple support. We cannot do anything except steer you in the right direction.

And, please do not publish email addresses in an open forum because it is not safe.

Sherrymar wrote:

I. Don’t owe it

What isn't clear yet, and perhaps I missed something, is why you thought that you might? If you had responded to a fake account notification you may have been phished. Contact details in such a message might not have been for genuine Apple Support.

tt2

The complaint is about Apple's handling of the same problem, not Hulu's. That notwithstanding we're a technical support forum rather than customer complaints.

tt2

My point is that from the thread so far it appears Apple was not involved in this exchange. Whether the OP was even talking to Hulu is open to debate, your suggestion it may have started with a phish is plausible.