Photos Version 3.0 crashes (quits unexpectedly)when opened

Question

Level 1

8 points

Photos Version 3.0 crashes (quits unexpectedly)when opened

For the last few months Photos Version 3.0 (3291.13.210) crashes when I attempt to open it (running High Sierra 10.13.1 on a 2017 iMac). I get a flash of the open app and then the problem (crash) report. If I repair the library Photos will open a time or two, but then crash upon startup again. Sometimes the library repair doesn't work and the crash happens. Most recently Photos tells me the photo library has inconsistencies and must be repaired, but then gets stuck in a loop where it I click on the "repair" button, the dialog box disappears, then reappears with the same, over and over - I have to force quit to close Photos. I have a backup of the library (time machine) and so am only a little worried about losing photographs. I'm not sure what to try next?!? Any ideas or help is appreciated! Thanks

iMac, Mac OS X (10.6.8)

Posted on Sep 9, 2018 6:03 PM

Reply

Answer 1

Top-ranking reply

Old Toad

Level 10

215,836 points

Sep 10, 2018 10:33 AM in response to dleety

Where is the library located? If on an external HD how is the drive formatted and connected to your iMac?

Do you have the iCloud Photo Library enabled?

Are you running a "managed" or "referenced" library?

As a test launch Photos with the Option key held down and create a new, test library. Import some photos and test to see if the same problem persists. Are you able to and does it work as expected?

If it doesn't log into another user account and repeat the test library.

If still not working boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and try your library from there.

Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

Reply

Answer 2

Old Toad

Level 10

215,836 points

Sep 11, 2018 9:09 AM in response to dleety

Uninstall according to the developer's instructions also Symantec/Norton software. It's totally unnecessary for Macs and does more harm that good. All it does is lighten your bank account and increase the load on the system resources.

After uninstalling,boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and run the library from there. If it doesn't crash reboot normally and test again.

If it does crash, the only thing I can think of is to repair your library (launch Photos with the Option+Command keys held down). However, that's going to trigger another upload of the library to iCloud.

This user tip describes what you need to know to protect your Mac: Effective defenses against malware and other threats

The fact that you were able to create a new library, import some Photos into it and use it tells us that the problem is limited to your current library.

You have a user launch agent, com.apple.MobileMeSyncClientAgent.plist, loaded. I have not idea what it's doing there as MobileMe was discontinued by Apple around 7 years ago. Uninstall it.

Reply

Answer 3

dleety Author

Level 1

8 points

Sep 10, 2018 5:31 PM in response to Old Toad

Mr. Toad,

Thank you for your help.

The library is located on the Mac.
iCloud Library is enabled
not sure regarding managed vs. referenced. I have the box checked under iCloud preferences, importing (copy items to the Photos Library).
Yes, I am able to import photos into a test Library. Not sure how this helps? Can I export the photos from my old library into the new library?
Etrecheck:

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-09-10 19:33:24

Download EtreCheck from https://etrecheck.com

Runtime: 2:27

Performance: Excellent

Problem: Apps are crashing

Description:

Photo 3.0 crashes

Major Issues:

Anything that appears on this list needs immediate attention.

Unsigned files - There are unsigned software installed that could be adware and should be reviewed.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Apps crashing - There have been numerous app crashes.

Small backup drive - Time Machine backup drive is too small.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.

Hardware Information:

iMac (Retina 5K, 27-inch, 2017)

iMac Model: iMac18,3

1 3.5 GHz Intel Core i5 (i5-7600) CPU: 4-core

16 GB RAM - Upgradeable

BANK 0/DIMM0 - 8 GB DDR4 2400 ok

BANK 0/DIMM1 - Empty

BANK 1/DIMM0 - 8 GB DDR4 2400 ok

BANK 1/DIMM1 - Empty

Video Information:

Radeon Pro 575 - VRAM: 4096 MB

iMac

Drives:

disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [Core Storage Container] 120.88 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 2.11 TB

disk0s3 - B*******X [Recovery] 134 MB

disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical)

Internal SATA 6 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [Core Storage Container] 2.00 TB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 2.11 TB

disk1s3 - Recovery HD (HFS+) [Recovery] 650 MB

Mounted Volumes:

disk2 - Macintosh HD [Fusion Drive] 2.11 TB (1.44 TB free)

Journaled HFS+

Mount point: /

Network:

Interface en0: Ethernet

One IPv4 address

3 IPv6 addresses

Interface en6: iPod

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

3 IPv6 addresses

Interface en5: iPhone

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 111.78 GB available

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About a day

System Load: 1.56 (1 min ago) 1.60 (5 min ago) 1.49 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

Executable: /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder