You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Shared Notes not Updating

I have tried all the little hoops and stupid things to check on my Mackbook Pro. From one day to the next it stopped sending my edits to shared notes. It will receive edits that others make including my edits if I make them on my iPad. I am not the only one to struggle with this issue and I am tired of the sign-out/sign-in answers. If there is a bug and we ALL know there is as I know 5 people personally that have struggled with this issue. FIX THE BUG PLEASE!!

Posted on Sep 10, 2018 1:59 AM

Reply
7 replies

Sep 11, 2018 12:56 AM in response to kellydusek75

Avoid using third party apps / softwares in your complete machine , only malware bytes anti malware for Mac , and may be Microsoft office that is purchased from genuine apple store is sufficient , the more the unknown apps are used the chances of Mac corruption increases , after all its your choice .

Take views from apple support Contact - Official Apple Support

Contact Apple for support and service - Apple Support

Sep 10, 2018 6:22 AM in response to tygb

You see! I have done all these steps over and over. There is a problem with Notes...It will fail! All of my devices are signed into my one iCloud account! If this was not the case I would not all the sudden stop having my changes seen by everyone in the shared note, while still receiving their changes.


I have seen this issue more than enough times to know that there is a real problem. The Apple platform cannot be so fickle that I have to sign out and sign back in to get things to work again (that does not work - just for the record). So now that I have tried all of the solutions I can find online, what do I do?? All of my devices are always updated just as soon as the updates are available.

Sep 10, 2018 7:04 AM in response to tygb

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-09-10 16:02:15

Download EtreCheck from https://etrecheck.com

Runtime: 3:09

Performance: Good


Problem: Other problem

Description:

My edits to shared notes are not uploading on my mac


Major Issues:

Anything that appears on this list needs immediate attention.


Time Machine backup out-of-date- The last Time Machine backup is over 10 days old.

Stuck iCloud- This machine has a large number of pending iCloud transfers.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Time Machine auto backup disabled- Time Machine auto backups are disabled.

Heavy RAM usage- This machine is using a large amount of RAM.

Clean up- There are orphan files that could be removed.

Unsigned files- There are unsigned software file installed. They appear to be legitimate but should be reviewed.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2015)

MacBook Pro Model: MacBookPro11,5

1 2,5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 375


Video Information:

AMD Radeon R9 M370X - VRAM: 2048 MB

Color LCD

Intel Iris Pro - VRAM: 1536 MB


Drives:

disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 8.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 499.42 GB

disk1s1 - Macintosh HD (APFS) 499.42 GB (226.99 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 499.42 GB (22 MB used)

disk1s3 - Recovery (APFS) [Recovery] 499.42 GB (519 MB used)

disk1s4 - VM (APFS) [APFS VM] 499.42 GB (1.07 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 499.42 GB (270.66 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 499.42 GB (270.66 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en7: iPhone 3

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: iPhone

Interface en5: iPad

Interface en6: iPhone 2

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 2.40 GB available

iCloud Status: 31 pending files


System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About 6 hours

System Load: 2.00 (1 min ago) 1.74 (5 min ago) 1.63 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

14 32-bit apps


Kernel Extensions:

/Library/Application Support/Logitech.localized/Logitech Options.localized

[Loaded] LogiMgrDriver.kext (Logitech Inc., 6.80.1 - SDK 10.12)


/Library/Extensions

[Loaded] DuetDisplay.kext (Rahul Dewan, 2.0.0 - SDK 10.11)


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]161 Apple tasks
[Running]124 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]37 Apple tasks
[Loaded]175 Apple tasks
[Running]124 Apple tasks


Launch Agents:

[Running]com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-07-10)
[Loaded]com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-07-16)
[Not Loaded]com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-07-05)
[Running]com.logitech.manager.daemon.plist (Logitech Inc. - installed 2018-02-27)
[Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Other]XR_3045NI_Startup_Fax.plist (? 2a85016c - installed 2011-03-02)
[Other]com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-16)


Launch Daemons:

[Loaded]com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16)
[Loaded]com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc. - installed 2018-08-06)
[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-07-16)
[Loaded]com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2016-04-30)
[Loaded]com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04)
[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-07-28)
[Loaded]com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Loaded]com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16)
[Running]com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Loaded]com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-02-12)
[Loaded]com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-07-10)


User Launch Agents:

[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-11)
[Loaded]com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-08-22)
[Running]com.tunnelbear.mac.tbeara.plist (TunnelBear, Inc. - installed 2018-08-06)
[Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Loaded]com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-07-05)


User Login Items:

iTunesHelper Application (Apple - installed 2018-07-10)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

CheatSheet Application (Mac App Store - installed 2016-03-31)

(/Applications/CheatSheet.app)

AdobeResourceSynchronizer Application (Adobe Systems, Inc. - installed 2018-08-16)

(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Dropbox Application (Dropbox, Inc. - installed 2018-08-29)

(/Applications/Dropbox.app)

BandwidthLauncher SMLoginItem (Mac App Store - installed 2018-04-09)

(/Applications/Bandwidth+.app/Contents/Library/LoginItems/BandwidthLauncher.app)

OneDrive Launcher SMLoginItem (Mac App Store - installed 2018-09-08)

(/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)

LaunchAtLoginHelper SMLoginItem (Mac App Store - installed 2018-05-28)

(/Applications/CleanMyDrive 2.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app)


Internet Plug-ins:

AdobeAAMDetect: (installed 2018-07-10)

FlashPlayer-10.6: (installed 2018-08-14)

QuickTime Plugin: (installed 2018-07-10)

AdobePDFViewerNPAPI: (installed 2018-08-16)

AdobePDFViewer: (installed 2018-08-16)

Flash Player: (installed 2018-08-14)

PepperFlashPlayer: (installed 2018-08-14)


Safari Extensions:

Grammarly for Safari.safariextz - Grammarly - https://www.grammarly.com(installed 2018-09-07)


3rd Party Preference Panes:

Flash Player (installed 2018-07-28)

Logi Options Launcher (installed 2018-03-01)


Time Machine:

Skip System Files: No

Mobile backups: Yes

Auto backup: No

Volumes being backed up:

Macintosh HD: Disk size: 499.42 GB - Disk used: 228.76 GB

Destinations:

K**************t [Local] (Last used)

Total size: 1.00 TB

Total number of backups: 12

Oldest backup: 2017-01-27 10:37:56

Last backup: 2018-07-09 10:00:42


Top Processes by CPU:

Process (count)Source% of CPULocation
NotesApple6
WindowServerApple3
OneDriveMac App Store2
MessagesApple2
kernel_taskApple2


Top Processes by Memory:

Process (count)SourceRAM usageLocation
com.apple.WebKit.WebContent (11)Apple2.30 GB
kernel_taskApple1.54 GB
softwareupdatedApple645 MB
NotesApple513 MB
mdworker (8)Apple371 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
clouddApple17 MB3 MB
ocspdApple3 MB396 B
DropboxDropbox, Inc.1 MB375 KB
mDNSResponderApple1 MB221 KB
MailApple1 MB245 KB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
WindowServerApple5
ocspdApple5
NotesApple3
OneDriveMac App Store1
CalendarApple1


Virtual Memory Information:

Available RAM4.77 GB
Free RAM67 MB
Used RAM11.23 GB
Cached files4.70 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
SopoChat for WhatsApp3.32018-08-13
Adobe Flash Player30.0.0.1542018-08-14
Adobe Pepper Flash Player30.0.0.1542018-08-14
Adobe Acrobat DC (18.011.20058)18.011.200582018-08-16
Adobe Acrobat Reader DC (18.011.20058)18.011.200582018-08-16
WeDo2.0.72018-08-22
Gatekeeper Configuration Data1542018-09-05
OneDrive18.151.07292018-09-08
Day One2.8.02018-09-10


Clean up:

/Library/LaunchAgents/XR_3045NI_Startup_Fax.plist

/Library/Printers/Xerox/3045NIFax/CallFAXDlg

Executable not found


Diagnostics Information (past 7 days):

2018-09-05 10:30:09 com.apple.WebKit.Storage CPU (3 times)

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.Storage.xpc/Contents/MacOS/com.apple.WebKit.Storage


2018-09-03 16:16:59 CheatSheet.app Crash (4 times)

/Applications/CheatSheet.app

objc_msgSend() selector name: objectAtIndex:



End of report

Sep 11, 2018 12:44 AM in response to tygb

Hey, Thank you for your help. Your solution worked. I am a bit frustrated that I cannot have the things I use on my computer. It is also frustrating that the problem that I was having was not with ALL shared notes, just one. I shared the findings with a friend having the same issue with the same shared note, but this did not solve his problem. The leads me to ask, how stable is the Mac platform if it is so temperamental with other apps running on the machine?


Is there a way to pull my system diagnostic report off the web now? I do not think the world needs to see the ins and outs of my machine.


Thanks again!

Shared Notes not Updating

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.