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How to request refund when subscription isn't showing, with no access to iPhone.

Hi,


I'm trying to cancel a subscription to an app and request a refund (Renewed today).

Due to an extremely over complex process of trying to gain access to my own apple account so I can cancel, I couldn't cancel in time - and so I am here.


I've done everything suggested everywhere I can find:

  1. On "Report A Problem" the subscription isn't showing - dead end.
  2. On iMac app store, subscription can only be (and has been) canceled, no buttons to refund/'report' (1).
  3. Request refund from app developer (they suggested I try 1 and 2)
  4. Check receipt, and 'report a problem'. Never received receipt from apple, only PayPal - no button.


I don't have access to the iPhone on which I originally purchased the app, and I cannot seem to log into apple music via my Android phone. The verification code to log into my account isn't being sent to my trusted number..


I feel like I've completely missed something, because no way should it be this difficult to get my money back..


Many thanks,


C.

Posted on Sep 10, 2018 2:37 AM

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Question marked as Apple recommended

Have you tried this form? iTunes Store - Contact Us - Apple Support

Posted on Sep 10, 2018 2:55 AM

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How to request refund when subscription isn't showing, with no access to iPhone.

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