Issues with shared Apple ID

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Level 1

4 points

Issues with shared Apple ID

My daughter and I share the same apple ID so aside from the obvious apps and music appearing on my phone, it’s not a huge issue. We have an extensive music library and it’s been fine. My husband finally took over my daughters old phone and I attempted to use the same Apple ID as well. All of my contacts and info uploaded onto his phone and my daughter’s contacts disappeared from her current phone.

How do I :

1. Get my daughter’s Contacts back on her phone

2. Restore my husband’s phone to start over

3. Set up my husband’s phone with the same Apple ID without my info appearing on his phone?

Any advice would be great

iPhone 7 Plus, iOS 11.4.1

Posted on Sep 10, 2018 2:40 AM

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Answer 1

Best reply

King_Penguin

Level 10

334,124 points

Sep 10, 2018 2:47 AM in response to theknights

1, of the contacts are still wherever they were stored (e.g. if they were on an email or iCloud account) make sure that contacts are enabled on that account in Settings.

2, Settings > General > Reset > Erase All Content & Settings to remove all content from the phone

3, if he wants to continue to use the same account log into it on the phone and make sure the relevant sections (e.g. contacts etc.) aren’t ‘on‘ in Settings > id > iCloud

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