cant reset security qestion

You need to contact Apple's Account Security team. To reach them, clickhereand pick a method; if you can't use any of the ones listed, fill out and submitthis form.

William: The ‘sufficient information’ message means the procedure in that article will, and already did, fail.

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If this procedure:

If you forgot the answers to your Apple ID security questions - Apple Support

fails, you will need to contact Apple Support directly.