I have an ipad air if i put d email if i put d Apple id it says this email cannot open this ipad

I put my email of my iPad air nd it's saying this email cannot open ipad pls I need help on how to open it ( imei ***** this is d imei thank you

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Posted on Sep 13, 2018 5:29 AM

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1 reply

Sep 13, 2018 8:14 AM in response to alexfromlagos

You need to use the id and password of the account that it’s locked to e.g. the account that was being used in Settings > iCloud on it.

Or, and if you were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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I have an ipad air if i put d email if i put d Apple id it says this email cannot open this ipad

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