how to remove weknow.ac virus

Look for the magnifying glass (search icon) in the top right corner of your mac.

Click on it, type Terminal in it.

It will open a UNIX programming window (similar to MS-DOS window in Windows OS computers).

Type the code lines one by one (copy, and past one line, click enter, then do the same for second...so on and so forth).

Re-start the computer! This should address your issues.

This advice no longer works. The virus has been upgraded, and won't allow itself to be deleted from the Safari browser list. My computer has not got any Safari extensions, has no WeKnow application, and I have reset both Safari and restarted my Mac, to no avail.

Any additional help welcome.

I've done this and it clears weknow from the search boxes on my main page, but when I ask for a new page or new window under the "File" dropdown menu in Chrome, weknow shows up again in the search boxes on the new page/window. When I check AdminPrefs under Profiles, no profiles are listed there. Anyone know something about this?

People use Chrome on snow leopard, because Apple dropped support updates on safari in older OS's, and perhaps 20% of websites on the internet do not load or work properly. I use Firefox instead.. but hardly use the web on a snow leopard machine other than on my home network, unless I need to and know where I am going online is safe. I never trusted Chrome.

I tried this and it worked. One thing I had to look up was how to find "Terminal"

In a Mac it's in Applications, then click on Utilities, then Terminal App.

Once open a box will show. Then you simple type each line like you said and hit return after.

It worked. Thanks.

This worked great on the surface, but when I looked in chrome policies, it still said this: defaultsearchproviderkeyword with policy value being http://search-operator.com/search.php?q=%s.

Can you help with this? Thank you!

Yeah, I got that but you made it a point to say she spoke to 2 Senior Advisors who could not resolve this. They would not be able to resolve an issue within Chrome as they can only support Safari as that is an Apple web browser.

There are too many respondants on this thread. It is impossible to keep track of who is responding to what. Please start a new thread. Not to mention, the discovery of the Terminal solution if not solving it should be addressed in a new thread, saying it does work for whomever it does not.

I followed the instructions from ChanelCinq and I was not successful. Strangely, every line I copied into the terminal would result with a new line being placed with my user name. I would them hit the enter button, and then my user name would appear again. Here is a copy of my screen print. What am I doing wrong?

This is helpful but I can't seem to figure out how to change the command lines for the affected policies. I can see them but don't know what opening up the Terminals means. Can anyone advise? This is a very insipid virus and I have been working on it for hours to no avail. Very frustrating.

The terminal harkens back to the day before the graphical user interface. It is run from Applications -> Utilities -> Terminal on your hard disk.

A cursor follows a prompt at the end of the line, where you type everything you need in one line.

The prompt in this case is normally a $ sign.

If you receive a series of one line commands with multiple words and symbols, each individual command line separated by a line feed, needs to be entered followed by the enter key to take place.

Mac OS X at its backdrop is a mix of FreeBSD and NetBSD Unix, which Apple has modified to become the language of Darwin.

Unlike MS-DOS all the directory paths use the / slash between them.

Please start a new topic thread if you are running into trouble running the commands for this disinfectant series of commands.

How to remove Weknow.ac redirect from Mac (Safari, Chrome, Firefox)

first link is dead..

works perfect

AWESOME ! Thank you SO much ! It worked smoothly.