contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.
The message that says “there is a billing problem with a previous purchase” appears when I try to download a free app. My payment method is “none” and I don’t owe any money. Yet I still can’t even update the already downloaded apps. What can I do to be able to download and update apps on my phone?
Question marked as
Apple recommended
contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.
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Question marked as
Apple recommended
I’m not able to download or update apps on my phone because there’s a “billing problem with the previous purchase”, what can I do to resolve this problem?