Asking for Serial Number after Apple Remote Desktop package installation.

Question

Asking for Serial Number after Apple Remote Desktop package installation.

Hello guys,

I just finish making a package of Sketchup 6, it works fine and everything but is asking me to enter the serial number and this is after i have already enter the serial number before i made the package......correct me if I'm wrong but i thought that when u make the package it would keep that information, I know i copy all the files and checked the permissions many times so I'm not sure what is it that I'm doing wrong, can anyone help me pls and thank you in advance.

~X

MacBook , G5, Mac OS X (10.4.8)

Posted on Feb 13, 2007 12:47 PM

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Answer 1

Best reply

Douglas McLaughlin

Level 9

63,786 points

Dec 18, 2010 8:48 AM in response to Orlando Salazar

Do you have a site license for Sketchup? If not, the same serial number might not work on multiple computers. It's possible the file that stores the serial number has some kind of hardware check like your Ethernet address.

-Doug

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Answer 2

Dec 18, 2010 8:49 AM in response to Douglas McLaughlin

yes, it is a site license for 20 computers, I'm only putting it on 16 so thats not the problem, you might be right about the Mac address hardware check but not sure, anyone else have any ideas why I might be getting this problem?

thank you,

~X

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Answer 3

varjak paw

Level 10

170,200 points

Dec 18, 2010 8:49 AM in response to Orlando Salazar

Some software keeps it's serial number in a hidden file that can be very difficult to locate. If you're not including that file in the package, that would explain the problem. You might want to ask the developer of the product about this; they might be able to help you with a workaround.

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Answer 4

Dec 18, 2010 8:49 AM in response to varjak paw

Thanx guys for all ur help......I found what the problem was and Doug was right the serial number works with the Mac address of the machine.

~X

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Answer 5

Dec 18, 2010 8:49 AM in response to Orlando Salazar

Thanks for the follow-up!

-Doug

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