iPad model A1396 with iOS 12 but won't update past iOS 9.3.5

my iPad model A1396 is compatibility with the iOS 12 update. Still iTunes and also updating through our wifi net gets "software is up to date" with vers. 9.3.5. Any idea how to solve this problem?


thanks a lot! :-)

Posted on Sep 18, 2018 2:29 PM

Reply
7 replies

Sep 18, 2018 10:28 PM in response to rappy4ever

That iPad model ID number corresponds to a 7-year old iPad 2nd generation model with both WiFi and cellular data.

An iPad 2 cannot be upgraded past iOS 9.3.5.

Tap on my link below for my full explanation and notes about changing to a more “up to date” and supported third party web browser for that 7-year old iPad.


iOS 10/11 and iPad 2, 3 & 1st generation iPad Mini Compatibility

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iPad model A1396 with iOS 12 but won't update past iOS 9.3.5

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