iTunes showing another apple id and asking for its password to update an app

Question

I have several users on my iMac.

One of the users has downloaded and installed Shazam.

That user hasn't logged in in a while.

The other users App Store app icon always shows 1 update but that update is not for their user.

When we go to the App Store to update it it is showing the other users apple ID greyed out and wants their password. Which we don't have.

This just doesn't seem right, why if it knows that it's not for this ID is it saying that it needs to be updated?

This is only happening with this app.

iMac, macOS Sierra (10.12.3)

Posted on Sep 18, 2018 7:02 PM

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Answer 1

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Level 6

9,258 points

The update is for the app that was downloaded by the other Apple ID. There are three possible responses to this issue:

1. Obtain the password for the other Apple ID and download the update

2. Live with the app as it is without updating it

3. Delete the app and then re-download it under your Apple ID so future updates will be with a password you know

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