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ive tried to use the move to iOS app with my Pixel 2 XL on Android 9 and it doesnt let me connect to the iPhone. Instead it says cannot connect to the device. ive tried as many troubleshooting steps as possible including resetting network settings, using aeroplane mode, taking out SIM card etc and still nothing.
If you have issues moving your content, there are a couple of things that you can check:
- Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay onscreen the whole time. If you use another app or get a phone call on your Android before the transfer finishes, your content won't transfer.
- On your Android device, turn off apps or settings that might affect your Wi-Fi connection, like the Sprint Connections Optimizer or the Smart Network Switch. Then find Wi-Fi in Settings, touch and hold each known network, and forget the network. Then try the transfer again.
- Restart both of your devices and try again.
- On your Android device, turn off your cellular data connection. Then try the transfer again.
Android 9 changed up the permissions for access types that Move to iOS uses. I was on the phone with apple support and got elevated to a supervisor when trying to migrate my wife from a pixel 2 to an iPhone XR. Long story short, the Move to iOS app likely needs updated before it'll connect with an Android 9 device. Since older versions of Android cannot see backups from newer versions of Android, you're basically stuck waiting for apple to update their app, using a shady third party transfer app (I wouldn't do this), manually backing things up on a computer, or just doing without. This is as of the end of October 2018.
Hi
I've tried all of that other than the smart networks setting. I tried to find it on my device but I don't think there is an option for it. I could be wrong I'm using a pixel 2 xl and there doesn't seem to be anywhere online that tells me how to. Thank you
I spoke with a friend at Verizon who said a recent customer informed them that apple is aware of the issue and hopes to have a fix out soon.
In the meantime, if you have a spare Android device in addition to your Android 9.0 device, do the following:
1) on Android 9 device download SMS Backup from play store. Backup your texts and phone calls and pictures to your Google drive.
2) backup any other pictures or things you might want to your Google drive.
3) get on your Android device that has Android 8 or older (I think Android 6 or earlier could be TOO OLD). Download SMS Backup on this older device, and restore your texts and calls to Google drive. You must do this step because SMS backup isn't available on iPhone. This is the only way to get your texts and calls to your iPhone.
4) follow the instructions of Move to iOS on your older Android phone, it should now allow the transfer to your iPhone because it isn't Android 9.
5) download Google drive on your iPhone and grab whatever was missed.
Hopefully that helps.
I posted this to someone below:
I spoke with a friend at Verizon who said a recent customer informed them that apple is aware of the issue and hopes to have a fix out soon.
In the meantime, if you have a spare Android device in addition to your Android 9.0 device, do the following:
1) on Android 9 device download SMS Backup from play store. Backup your texts and phone calls and pictures to your Google drive.
2) backup any other pictures or things you might want to your Google drive.
3) get on your Android device that has Android 8 or older (I think Android 6 or earlier could be TOO OLD). Download SMS Backup on this older device, and restore your texts and calls to Google drive. You must do this step because SMS backup isn't available on iPhone. This is the only way to get your texts and calls to your iPhone.
4) follow the instructions of Move to iOS on your older Android phone, it should now allow the transfer to your iPhone because it isn't Android 9.
5) download Google drive on your iPhone and grab whatever was missed.
Hopefully that helps.
I searched forever for a solution to this problem and you are the only one that identified the issue. Trying to go from Pixel 2 to IphoneX and failed connect every time. Found older galaxy, followed the steps you outlined and it worked! There is obviously something in the newer Android that causes the app to fail.
Thank You!
Maybe there are something wrong with Move to iOS app ,when I was using it, some data was never loaded.
Encountering same thing. How did you end up migrating the data?
I am having the same issue. Any idea when this will be fixed?
I will try that if I can find an older Android. Thanks
How to use move to iOS with Android 9
