Microphone on snapchat is not working

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Level 1

41 points

Microphone on snapchat is not working

So my microphone is actually lower than all my other video recording apps such *** the regular iphone camera Facebook instagram they all work fine but snapchat is not picking up sound so of right now I am pretty sure this is not an Iphone apple problem ( I hope) Im just here to ask if anyone else is having this problem and how did they fix it ?

Posted on Sep 19, 2018 10:49 PM

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Answer 1

i_rina

Community Specialist

Sep 20, 2018 6:26 PM in response to sharavon

Hi sharavon,

Thanks for reaching out in Apple Support Communities. I understand you're having trouble with Snapchat using the microphone on your iPhone, but the microphone works fine when using the Camera app or others you've installed. I can see why you'd reach out for assistance with this; I'm happy to help. First, I'd recommend that you check Settings > Snapchat > Microphone, to verify that Snapchat has permission to use the microphone. If it's already enabled, tap to disable it, wait a moment, enable it again, and test Snapchat.

If you continue to have trouble, I'd recommend working through the steps below, including contacting Snapchat developers, if necessary:

Force quit the app

iPhone, iPad, iPod touch: Close the app and open it again.

Apple Watch: With the app open, press and hold the side button to show the power options. Then press and hold the Digital Crown to quit the app.

Apple TV: Double press the TV/Home button and swipe left or right to find the app with the issue. Then swipe up to close the app.

Restart your device

Restart your iOS device, Apple Watch, or Apple TV. Then open the app to see if it works as expected.

Check for updates

Make sure that your device has the latest version of iOS, watchOS, or tvOS.

Then check for app updates. For iOS and Apple Watch apps, go to the App Store on your iOS device, then tap Updates. If an update is available, tap Update. If asked, enter your Apple ID and password. You might need a Wi-Fi connection to update some apps on your iOS device.

On your Apple TV, go to Settings > Apps and turn on Automatically Update Apps. If you don't have automatic updates turned on, you can open the App Store, go to the Purchased tab, and open an app's product page to see if an update is available.

Delete and reinstall the app

iPhone, iPad, iPod touch: Delete the app, then redownload it from the App Store.

Apple TV: Highlight the app on the Home screen, then press and hold the Touch surface until the app jiggles. Press Play/Pause, then select Delete. Open the App Store and redownload the app. Some apps require subscriptions for activation. If you can't activate the app or you don’t remember your sign-in information, contact the app developer.

Apple Watch: Open the Watch app on your iPhone and tap the My Watch tab. Scroll to the app you want to remove, then tap it. Turn off Show App on Apple Watch, and wait for it to disappear from your watch's Home screen. To reinstall the app, scroll down to Available Apps in the My Watch tab and tap Install.

Contact the app developer

If you're having an issue with an Apple app, contact Apple Support. If it's a third-party app, contact the app developer.

If an app unexpectedly quits, stops responding, or won’t open

Best Regards.

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Microphone on snapchat is not working

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