I cannot see any of my media despite setting the location of the media folder.

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Level 1

12 points

I cannot see any of my media despite setting the location of the media folder.

I just installed iTunes 12.9.0.167 on Windows 10. This was a fresh install on a new machine. During the install, I was not asked if I have an existing iTunes library that I'd like to use. iTunes launched normally, but displayed none of my media (and not telling iTunes where my media was located, this did not surprise me).

I then went to Edit > Preferences > Advanced and set the location of my iTunes media, which is on a network share. Still, iTunes displayed none of my media. I shut iTunes down, re-launched it, confirmed my setting was still present and still there was none of my media displayed.

How do I get iTunes to display my existing media?

Posted on Sep 20, 2018 4:27 PM

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Answer 1

mbmast Author

Level 1

12 points

Sep 21, 2018 9:42 AM in response to Jimzgoldfinch

All the article does is get me to the dialog box. Once there, it's not obvious what I'm supposed to do.

When I try to Open iTunes Library, there is no .itl file in the directory where the media is located:

When I try to Create iTunes Library, it won't accept my selection of the directory that contains the iTunes media. E.g. I select the folder iTunes, but in the Folder name field, it puts iTunes 1, not just iTunes (which is what I have selected).

The iTunes installation created a new local directory with an iTunes Library.itl file.

If this is the library I'm supposed to be using, then I'm really confused, because it's there (i.e. not missing).

Is there a "Rebuilt your library from your existing media files" function or feature or something?

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Answer 2

turingtest2

Level 10

272,743 points

Sep 26, 2018 12:03 PM in response to mbmast

See Make a split library portable. If your previous set up involved a split library and you don't have a copy of the .itl file then you're going to have to import everything into a new library. iTunes doesn't monitor the designated media folder.

tt2

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Answer 3

Sep 21, 2018 2:05 AM in response to mbmast

Hi,

Read this support document Open a different iTunes Library file or create a new one - Apple Support

Jim

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I cannot see any of my media despite setting the location of the media folder.

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