I am trying to view videos on a website using safari on my IPad and once I select the expand button - whilst it appears the video has expanded, the screen goes black with the exception of the exit button. The video continues playing and you hear the sound but cannot see anything. This only started post the installation of the latest update. Any help would be appreciated
iPad Air Wi-Fi, iOS 12
Greetings, SarikaM26.
It appears that you're having problems viewing videos in a web browser since updating your iPad Air to iOS 12. I'm happy to help.
How to force an app to close on your iPhone, iPad, or iPod touch -- First, force close the Safari browser if it's open, then -- Restart your iPhone, iPad, or iPod touch -- Restart your iPad Air. Once it's returned to the Home screen, test the issue.
How to back up your iPhone, iPad, and iPod touch -- If restarting your iPad didn't resolve the issue, please be sure to have a fresh backup to keep your personal information safe. In order to back up your Health data, the backup needs to be encrypted. iCloud does this automatically, but iTunes doesn't. If you'd like to use iTunes to back up your iPhone, refer to this article: About encrypted backups in iTunes
If you can't update or restore your iPhone, iPad, or iPod touch -- Even though the title of the article isn't specific to your issue, the section titled "Put your device in recovery mode and set it up again" will walk you through all the steps to reinstall the iOS software on your device. Test the issue once again.
Let me know how that goes, and take care!
unable to view full screen on safari on iPad
