Apple Watch 3/Watchos 5 - Swimming not counting laps or calories correctly.

I called Apple support and they helped me solve the problem. It turns out that force quitting the app, powering off and restarting the watch and then unpairing and re-pairing the watch fixed it. It counted correctly yesterday.

In reality, I think the in pairing and re-pairing is what worked but I listed everything they had me do just in case it was some arcane detail in the sequence.

Had this exact problem and resting the watch like this worked for me - thank you

This was the solution -

First,

I force quit the workout app - open the work out app on your watch, hold down

the watch button until the “power off” screen appears, release the side button

and push and hold the Digital Crown until the app closes.

Next,

I force reset the watch. Hold down both the side button and the Digital Crown

together until the screen goes blank and then you see the Apple logo. Release

when you see the Apple logo.

After

doing those both last night and then swimming again this morning, all swimming

activity tracking was back to normal.

I received 5.1.1 the other day and updated to it and went swimming tonight and my iWatch 3 finally worked great again. It has taken over a month, but for as many billions a dollars Apple makes in profits every year, I really think the programmers should make sure it works as advertised and perform more testing before they send out upgrades. I love my watch for swimming when it works right. So whoever fixed the software, thank you.

Great!, did the force shutdown and restart, updated to 5.1.3 - all good now, balance is restored to the force 😀, my laps and exercise all being counted correctly again

I was also able to fix this by completely by "force" shutting down and restarting my watch. The next time I used the swim app it worked fine.

Same issue here on series 3 with os 5.2.1

Not displaying laps or distance right, either shows 0, way behind or unhelpfully starts me about 1600m in! When I end workout and sync it sorts itself out!

Phoned apple about this in May, they made me force close, force reset iPhone and watch, unpair watch and re-pair from scratch. Fixed it for 3 swims (been mainly cycling and walking recently). Today went to use it and the same issue occurred.

They wanted me to go go through the same steps again but I insisted they repair it instead and now getting an express repair (replacement sent out with box to send mine back).

Apple are still not recognising this as an issue as it doesn’t show up on the analytics reports. Really not on and very much considering putting my money into a Garmin watch instead as I can’t deal with something that doesn’t work as it should when there is no willingness to sort out the problem!

Hello, I updated to Watch OS 5.1, and now works perfectly again.

Haven't tried 5.1.1, but I think I will stay in 5.1 as it works 😀

I too have had this issue, not displaying any laps during swim (but for me accurately showing the laps at the end on the summary screen). I have a series 3 with 5.0.1. After reading there is a new IOS version, 5.1.1, I am downloading it as I type this. I won’t be able to test for several days due to travel, but the previous post indicated that this fixed the issue (for him). If you are on 5.0.1, I suggest you consider updating the software.

That’s great! Interestingly enough, my watch (series 3) was perfect UNTIL I updated to 5.1.1 After the update, no activity tracking worked, NOTHING. Not stand, move goal, and none of the workouts. Called support and they had me update my phone to 12.1 and restart my watch and that did the trick. Not sure why the phone’s iOS would have anything to do with the watch’s activity tracking but who knows. I agree though, it’s crazy to think a new release would cause so many problems. Glad it’s back and working for ya now!

I had the same problem as a few others in this thread: my Series 4 was working fine until a few days ago. I noticed it didn't seem to be counting my laps as I was swimming them, but the end-of-workout summary was correct. I followed a few of the posted suggestions yesterday: force quit the workout app, force restart the watch & update the OS (5.2.1). Not sure which thing did the trick, but my watch was counting laps just fine this morning. Hope this helps!

Been to apple store I was told it’s a software issue and to wait for an update to come out in the next few weeks.

Force-quitting the app was what finally made this work for me. Thank you.

Hi are you still having the same fault

I contacted apple today for a 3rd time and they took some readings off my watch over Wi-fi and couldn’t find a fault with the watch itself.

He said it’s possibly a software fault surprise there, he has past my reading on to a different team to look at all the info and will come back to me in 4 days maximum.

In the meantime he suggested that more people need to contact Apple via the apple support app to register this fault as it will help.

Cheers Andy.

Hmm can make sense, but, starting the problem just after watchos 5? also noting it comes with a lot of changes in workout app?

As a developer myself it seems more like a software problem reading some sensors.

I disabled the new features of auto-start and auto-stop workouts to see if it makes any change, but I won't be swimming until tomorrow.