Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have restored my iPhone 7 to iOS 12.0, now I cannot activate my iPhone. iTunes message showing (activation information cannot be obtained) in my cellphone sim not functioning. It is A1660 type and unlocked. Anyone faced this issue ?

I have restored my iPhone 7 to iOS 12.0, now I cannot activate my iPhone. iTunes message showing (activation information cannot be obtained) in my cellphone sim not functioning. It is A1660 type and unlocked. Anyone faced this issue ?

Posted on Sep 21, 2018 10:50 AM

Reply
1 reply

Sep 22, 2018 10:34 AM in response to The1Brilliant

Hello The1Brilliant,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to activate your iPhone after restoring and updating your iPhone with iTunes. To help with your situation, please follow all of the steps from this Apple resource on activation issues with an iOS device.


Follow these steps

  1. Check the list on the System Status page. If the box by iOS Device Activation isn't green, try to activate your iPhone later.
  2. If asked to enter your password as you activate your iPhone, enter the password. (A password prompt means that Activation Lock might be enabled in Find My iPhone.)
  3. Restart your iPhone.
  4. If you're using a cellular data connection, connect to a reliable Wi-Fi network instead.

If you still can't activate, here's how to activate your iPhone through iTunes instead:

  1. Make sure that you have the latest version of iTunes.
  2. Check that your computer has an Internet connection.
  3. Open iTunes on your computer. With the cable that came with your iPhone, connect your iPhone to your computer.
  4. Wait while iTunes detects and activates your iPhone:
    • If iTunes shows, "Set up as New" or "Restore from Backup," it means that iTunes activated your iPhone.
    • If an error in iTunes says that the SIM card isn't compatible, contact your carrier.


User uploaded file

Get more help

  1. To check for network or activation issues and see if you need to replace your SIM card, contact your carrier.
  2. Use recovery mode to restore your iPhone.

If restoring your iPhone still doesn't work, contact Apple Support.



If you can't activate your iPhone


Cheers!

I have restored my iPhone 7 to iOS 12.0, now I cannot activate my iPhone. iTunes message showing (activation information cannot be obtained) in my cellphone sim not functioning. It is A1660 type and unlocked. Anyone faced this issue ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.