Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

38 points

"Automatically sync" in itunes for Windows is greyed out

Hello,

I have a new iphone XS and I'm trying to get it to automatically sync when connected to charger as my previous iphone 7. However the option to sync automatically is greyed out! I have read other posts that say that in preferences/devices I need to have "prevent iphones and ipads from syncing" unchecked. It is unchecked for me so that doesn't solve the problem. Reinstalling itunes didn't help either.

Any ideas as to what I can do?

Thanks in advance!

iPhone 7 Plus, iOS 10.3

Posted on Sep 22, 2018 7:23 AM

Best reply

turingtest2

Level 10

272,725 points

Posted on Sep 23, 2018 10:25 AM

I'm not entirely sure how the Microsoft Store version differs, but I suspect it hides the complication of separate components that you get with the standard installation. If you cannot see things like Apple Application Support to remove then uninstalling through the Microsoft Store is probably sufficient on that side of things, although you could look for the installation folders that I've mentioned in the second box of the user tip. You could then try installing the standard Apple download, using the Run as administrator option.

tt2

View in context

Similar questions

29 replies

Qubits Author

Level 1

38 points

Sep 22, 2018 10:15 AM in response to Demo

Yes, here's a screen capture. notice the option to automatically sync greyed out on top of the Sync this iphone over wifi

Demo

Level 10

166,494 points

Sep 22, 2018 7:31 AM in response to Qubits

Is iTunes running on your PC?

Qubits Author

Level 1

38 points

Sep 22, 2018 7:33 AM in response to Demo

Yes, it is a PC. The option to automatically sync is unchecked and greyed out.

turingtest2

Level 10

272,725 points

Sep 22, 2018 11:09 AM in response to Qubits

Try turning off Sync with this iPhone over Wi-Fi. Does the other control become available?

tt2

Demo

Level 10

166,494 points

Sep 22, 2018 11:26 AM in response to turingtest2

Thank you. Check back in at the WC for your greenie. 😉

turingtest2

Level 10

272,725 points

Sep 22, 2018 2:05 PM in response to Qubits

You could Contact Apple Support and see if they have anything to offer. You could also test behaviour in a different library or a different user profile.

tt2

Qubits Author

Level 1

38 points

Sep 22, 2018 11:03 PM in response to turingtest2

They escalated it all the way to an engineer. No one seems to be able to understand why this is happening and all troubleshooting failed. This is definitely a strange issue it seems!

turingtest2

Level 10

272,725 points

Sep 23, 2018 10:19 AM in response to David Morsberger

Thanks for the feedback. That's great to hear. Hopefully that will work for Qubits too. 🙂

tt2

Qubits Author

Level 1

38 points

Sep 23, 2018 10:25 AM in response to turingtest2

Oh this is nice to hear! Unfortunately I am traveling until Friday and won't be able to test this until I come back but I look forward to trying and I will update y'all! 🙂

Qubits Author

Level 1

38 points

Sep 23, 2018 10:11 PM in response to David Morsberger

A quick question that comes to mind for David Morsberger: When you uninstalled the windows store version, did you do any extra clean-up steps? or just uninstalled form the store and installed again?

Sep 23, 2018 10:12 PM in response to Qubits

Simple install, nothing special or extra

Sep 27, 2018 4:23 PM in response to Qubits

turingtest2

Level 10

272,725 points

Sep 29, 2018 7:21 AM in response to Qubits

You're welcome. 🙂

tt2

Sep 29, 2018 7:37 AM in response to Qubits

My pleasure.

I'm glad it worked and the solution is documented for others to see.

"Automatically sync" in itunes for Windows is greyed out