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new ipad/can't make a purchase

I am trying to make a purchase for a game app for the first time on my new ipad. I keep getting the message that I have to contact apple support. I have a cash balance.

iPad Wi-Fi

Posted on Sep 22, 2018 2:58 PM

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Posted on Sep 23, 2018 12:20 AM

Have you contacted iTunes Support as instructed ? If not you should do so (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

1 reply
Question marked as Best reply

Sep 23, 2018 12:20 AM in response to cdopper75

Have you contacted iTunes Support as instructed ? If not you should do so (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

new ipad/can't make a purchase

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