I am transferring my iPhone X to a new iPhone Xs Max. My messages on the new phone stop about six weeks before today. All of the messages prior to that did transfer. The missing messages are still on my iPhone X and on my iMac. How do I get them back on my new phone?
Same thing happened to me. I set up new phone over iCloud and texts were a mess- several years in some conversations were missing, other conversations were missing entirely and those that did transfer were all out of order. I tried chatting with apple. They escalated it to a senior advisor who gave me a phone call. He walked me through a fix and admitted that there have been a lot of problems with iCloud lately in this context. I did a backup of my old iPhone X using iTunes (my texts were all still on that phone) on my computer. Then I plugged the new XSMax into my computer and did a restore from backup. After restoring, I disconnected the new phone from the computer. My old texts were not on the phone right away, but they started downloading from iCloud. It took a couple hours for everything to download (I had several GB of old texts), but everything downloaded completely and in the right order. I hope this helps- I was panicking at first, because a number of critical client texts had not transferred when I first tried to set up the new phone. I’m all good now.
Same thing happened to me. I set up new phone over iCloud and texts were a mess- several years in some conversations were missing, other conversations were missing entirely and those that did transfer were all out of order. I tried chatting with apple. They escalated it to a senior advisor who gave me a phone call. He walked me through a fix and admitted that there have been a lot of problems with iCloud lately in this context. I did a backup of my old iPhone X using iTunes (my texts were all still on that phone) on my computer. Then I plugged the new XSMax into my computer and did a restore from backup. After restoring, I disconnected the new phone from the computer. My old texts were not on the phone right away, but they started downloading from iCloud. It took a couple hours for everything to download (I had several GB of old texts), but everything downloaded completely and in the right order. I hope this helps- I was panicking at first, because a number of critical client texts had not transferred when I first tried to set up the new phone. I’m all good now.
Did you turn on iMessage sync in the iCloud prefrences? Please note that if you have a big data footprint in messages you might need additional iCloud space in order to store and sync the messages among devices.
Go to the iMac. Make sure you are running the latest version of macOS. iMessage preferences>>Account>>click on enable messages on iCloud.
See if that helps. I found that I had to turn off iMessages in the cloud on the devices and then turn them on again. This would "force" message to resync. Also, did you check to see if you have enough space on iCloud?
Sorry you haven't been able to solve the problem.
Just remembered that for Messages to sync to iCloud the iDevice has to be connected to Wifi and plugged in to the charger. If there is a lot of data it can take many hours to sync.
Settings>>Click on your name at top of screen>>iCloud>>Turn on messages under heading APPS USING ICLOUD.
Do that on all devices.
I had the same problem and I backed up my phone then erased it and started over then when I restored it I just let it do its thing and all my messages came back. Hope this helps.
Same thing here. Just got a new XR and my messages are all messed up. Missing weeks and even up to a year of messages. Once all my apps update I will try to re-sync the iMessage to iCloud by toggling on and off.
Sadly, I have already done that.
No luck. I had hoped that leaving the phone plugged in overnight would allow for downloading of missing messages, but there is no change. And I have same issue as you - conversations out of order, etc. Let's hope for more participants on this thread.
Count me in. Weird thing is that all the messages are still up to date on my iPad Pro. And also weird: The dates on my new iPhone XS Max (in the message grouping list) has the latestest date listed (on the right), but when I go into some (not all) of the message groups, the last message date is from last year. And can’t seem to figure out why some are up to date and some are not. Very frustrating, especially since I know they exist in iCloud!
Following this thread! I’m having the same issues. Switched from an 8plus to the Max and my messages are so screwed up. Everything is backed up in the cloud with plenty of storage left over. Tried giving it time to load while plugged in and hooked to WiFi all night last night. Nothing seems to work.
Same thing here.. iOS 12.1 on the old phone (iPhone 7) and new phone (iPhone Xs). There is a timeframe of approximately 3 weeks of missing iMessage conversations that I really need back. Threads prior to that are there. Everything was set to sync to the iCloud.
I am in the same boat. Just got my new XS and at Apple they insisted I turn on iMessage in iCloud backup and I’ve set up my new phone and my iMessages are completely out of order and most are missing over a year’s worth of conversations. **** NO.
Help!!! Has anyone fixed this issue?!?
Same problem. Backed everything up to iCloud including messages from my 6s. Bought new XS, restored from backup, and some messages did not transfer over. Seems random. Messages with several friends are missing from a few months ago, but messages from last year appear to have transferred. We all seem to have gone through troubleshooting steps to no avail.
Is apple going to ignore this and hope we stop asking?!
Anyone figure out a solve for this? Just got a new XS with 12.1.3 and it isn't syncing any messages from the past year on it. However, they are on my macbook and seem to have downloaded to icloud. I have plenty of storage on icloud. Have toggled the message sync on my phone many times, signed in and out of apple id, restored the phone - nothing has worked so far.
All my messages didn't transfer
