This happens multiple times a day but only lasts a few seconds, in fact when it happens while I'm typing the computer remembers the words that I typed that didn't appear at the time I typed them, then scrolls out the words after the 'freeze' is over. Any help here would be greatly appreciated.
Thanks in advance!
MacBook Pro with Retina display, macOS High Sierra (10.13.6)
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
If that doesn't work, try running this program in your normal user account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
If that doesn't work, try running this program in your normal user account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
EtreCheck version: 5.0 (5008)
Report generated: 2018-09-23 15:24:10
Download EtreCheck from https://etrecheck.com
Runtime: 2:02
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled
Problem: Beachballing
Description:
safari freezes
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup- Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (Retina, 13-inch, Mid 2014)
MacBook Pro Model: MacBookPro11,1
1 3 GHz Intel Core i7 (i7-4578U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 180
Video Information:
Intel Iris - VRAM: 1536 MB
Color LCD 2560 x 1600
Drives:
disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 500.07 GB
disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 75.57 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s3 - Recovery (APFS) [Recovery] (Shared)
disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 500.07 GB (422.72 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] (Shared - 1.07 GB used)
APFS
Mount point: /private/var/vm
disk2s3 - M*************************e 123 MB (106 MB free)
Mac OS Extended
Disk Image
Mount point: /Volumes/M*************************e
Network:
Interface Bluetooth-Modem: Bluetooth DUN 2
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About a day
Configuration Profiles:
Information not available
Security:
| System | Status |
|---|---|
| Gatekeeper | Enabled |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.dtv.vgconnect.uninstall.plist
Executable: /bin/sh -c /tmp/vgconnect.DTV/condUninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool .plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.dtv.vgconnect.plist
Executable: /bin/sh -c $HOME/Library/NDSPCShowServer.DTV/NDSPCShowServer.DTV.bundle/Contents/Resources /launch.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist
Executable: /Library/Application Support/Citrix Receiver/ctxusbd
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
4 32-bit apps
Kernel Extensions:
/Library/Application Support/Citrix Receiver
CitrixGUSB.kext (Citrix Systems, Inc., 12.4.0 - SDK 10.9)
/Library/Application Support/Malwarebytes/MBAM/Kext
MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.4 - SDK 10.13)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 164 Apple tasks |
| [Running] | 120 Apple tasks |
| [Other] | 2 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 177 Apple tasks |
| [Running] | 122 Apple tasks |
| [Other] | One Apple task |
Launch Agents:
| [Loaded] | com.oracle.java.Java-Updater.plist (GVZRY6KDKR - installed 2018-07-07) |
| [Running] | com.citrix.ServiceRecords.plist (GVZRY6KDKR - installed 2016-11-09) |
| [Running] | com.citrix.ReceiverHelper.plist (GVZRY6KDKR - installed 2016-11-09) |
| [Running] | com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-09-14) |
| [Loaded] | com.citrix.AuthManager_Mac.plist (GVZRY6KDKR - installed 2016-11-09) |
Launch Daemons:
| [Running] | com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-09-14) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-08-27) |
| [Loaded] | com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2016-11-09) |
| [Running] | com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-09-14) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-07-07) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) |
User Launch Agents:
| [Running] | com.amazon.music.plist (GVZRY6KDKR - installed 2015-04-10) |
| [Loaded] | com.dtv.vgconnect.uninstall.plist (? 0 - installed 2014-12-25) |
| [Running] | com.dtv.vgconnect.plist (? 0 - installed 2014-09-18) |
User Login Items:
iTunesHelper (Apple - installed 2018-07-11)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesH elper)
Internet Plug-ins:
FlashPlayer-10.6: 31.0.0.108 (installed 2018-09-11)
QuickTime Plugin: 7.7.3 (installed 2018-07-17)
Flash Player: 31.0.0.108 (installed 2018-09-11)
CouponPrinter-FireFox_v2: 5.0.3 (installed 2014-02-19)
CitrixICAClientPlugIn: 12.4.0 (installed 2017-10-30)
PepperFlashPlayer: 31.0.0.108 (installed 2018-09-11)
GarminGpsControl: 4.2.0.0 (installed 2014-03-31)
Silverlight: 5.1.40416.0 (installed 2015-05-19)
JavaAppletPlugin: Java 8 Update 181 build 13 (installed 2018-08-06)
Safari Extensions:
| Webex Meetings - App Store (installed 2018-08-06) |
3rd Party Preference Panes:
Flash Player (installed 2018-08-27)
Java (installed 2018-08-06)
Time Machine:
Time Machine Not Configured!
Performance:
System Load: 2.15 (1 min ago) 1.97 (5 min ago) 1.96 (15 min ago)
Nominal I/O speed: 0.29 MB/s
File system: 47.03 seconds
Write speed: 682 MB/s
Read speed: 762 MB/s
CPU Usage:
| Type | Overall | Individual cores | |||
| System | 3 % | 7 % | 1 % | 4 % | 1 % |
| User | 3 % | 6 % | 1 % | 5 % | 0 % |
| Idle | 94 % | 87 % | 98 % | 91 % | 99 % |
Top Processes by CPU:
| Process (count) | Source | CPU | Location |
| Other processes | ? | 16.33 % | |
| EtreCheck | App Store | 7.04 % | |
| NDSPCShowServer | ? | 0.40 % | ~/Library/NDSPCShowServer.DTV/NDSPCShowServer.DTV.bundle/Contents/MacOS |
| Kindle | App Store | 0.24 % | |
| Dock | Apple | 0.08 % |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| EtreCheck | App Store | 448 MB | |
| Safari | Apple | 375 MB | |
| Apple | 318 MB | ||
| Kindle | App Store | 126 MB | |
| AppleSpell | Apple | 123 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 854 KB | 528 KB | |
| Apple | 496 KB | 290 KB | ||
| netbiosd | Apple | 38 KB | 17 KB | |
| apsd | Apple | 13 KB | 16 KB | |
| rapportd | Apple | 466 B | 457 B |
Virtual Memory Information:
| Available RAM | 3.77 GB |
| Free RAM | 719 MB |
| Used RAM | 4.23 GB |
| Cached files | 3.07 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Antivirus Zap - Virus & Adware | 3.5.0 | 2018-08-30 |
| Gatekeeper Configuration Data | 154 | 2018-09-05 |
| Adobe Flash Player | 2018-09-11 | |
| Adobe Pepper Flash Player | 2018-09-11 | |
| Picture Collage Maker 3 Lite | 3.7.2 | 2018-09-18 |
| Safari | 12.0 | 2018-09-18 |
| Keynote | 8.0 | 2018-09-19 |
| Pages | 7.0 | 2018-09-19 |
| Numbers | 5.0 | 2018-09-19 |
| Home Inventory | 3.7.6 | 2018-09-22 |
| Malwarebytes for Mac | 2018-09-22 | |
| EtreCheck | 5.0 | 2018-09-23 |
End of report
| com.dtv.vgconnect.uninstall.plist (? 0 - installed 2014-12-25) | |
| [Running] | com.dtv.vgconnect.plist (? 0 - installed 2014-09-18) |
Try quitting Citrix and the above to see if that helps. I would also get rid of Antivirus Zap - Virus & Adware.
Thank you for your time, I did what you suggested and will give it a whirl, see if the problem continues this week.
Have a great day!
You are welcome. you have a good day also.
Safari Freezes
