Question:

Question: iPhone XS Max lightning port charging issue

So Just got my new iphone. and noticed this issue I've been having. I connect the lightning cable to my phone to charge and most of the time it’s automatically charges. However I’ve noticed several times plugging the phone in and no charge comes up. Tried unplugging and plugging back in, sometimes it’ll work. I started to test it out. And I noticed the times I plugged it in, and I get no charge, I‘d leave the phone alone for 10-15 seconds. I pick it up, the screen illuminarea and then the charging symbol pops up. ive Tested these only with apple cables. So I’m thinking it’s either a port issue or possibly software. Any ideas or recommendations ?


thanks.

Posted on

Reply

Page content loaded

Sep 30, 2018 10:05 AM in response to xMASTIFFSx In response to xMASTIFFSx

Ive been having the same charging problem and when I wake it it wont start charging till I make the phone, a new 256 xs max, do something like open an app or just remove and then plug in the lightning connector. Im a bit dissapointed that this is the most expensive phone available and it also came with a 5$ charging brick. Im wondering why I went all apple phones, tablets and computer when they are lagging in all aspects of quality, testing and low quality accessories. So add in a fast charger, if it works, and then look at the cost of the phones.

Sep 30, 2018 10:05 AM

Reply Helpful

Sep 30, 2018 10:12 AM in response to xMASTIFFSx In response to xMASTIFFSx

I never noticed this issue, but when i tested it with the official charger that came with the box i experience exactly the same charging errors.

When i test it with my normal 2.1 amp charger (anker 5 ports) and then i have no errors.

I think it's an amp threshold where 1 amp just isn't enough to get it charging properly.


Temporary solution, use a aftermarket 2.1 amp charger.


Apple should have included an 2.1 amp charger at least.

Sep 30, 2018 10:12 AM

Reply Helpful (1)

Sep 30, 2018 11:58 AM in response to xMASTIFFSx In response to xMASTIFFSx

According to "Using USB accessories with iOS 11.4.1 and later - Apple Support":

You might need to unlock your passcode-protected iPhone, iPad, or iPod touch to connect it to a Mac, PC, or a USB accessory

This charging issue is probably the result of a security feature introduced in an attempt to stop iPhone unlockers such as GrayKey. More info: Apple Vs. GrayKey: Leaked Emails Expose The Fight For Your iPhone Privacy.


I do not know why this only affects certain phones, but this seems to be a very likely cause of the issue.

Sep 30, 2018 11:58 AM

Reply Helpful

Sep 30, 2018 12:48 PM in response to xMASTIFFSx In response to xMASTIFFSx

I discovered this problem last night on a 5 day old XS and spoke to Apple support, then a support supervisor. They pulled diagnostics from my phone. It doesn’t always start charging when plugged in - I have to touch it to wake it up before I hear the ‘ding’ and see the battery symbol. USB restriction settings made no difference. Reboots made no difference. It is not 100% repeatable, but the problem exists. I was able to duplicate the problem 10 or more times while on the phone with support. They are working on it. Jim

Sep 30, 2018 12:48 PM

Reply Helpful

Sep 30, 2018 12:51 PM in response to jfroh In response to jfroh

PS - I had the problem with included charger and cord as well as the charging setup used for my iPad. No change, so it doesn’t appear to be related to power shortage for me.

Sep 30, 2018 12:51 PM

Reply Helpful

Sep 30, 2018 1:03 PM in response to xMASTIFFSx In response to xMASTIFFSx

iPhone Xs Max 64gb silver model. Same problem. Never noticed it because I usually plug it in while watching something on twitch and then fall asleep with it on and the charging remains going while the phone goes off. Unfortunate, but hopefully Apple issues a fix/replacement soon.

Sep 30, 2018 1:03 PM

Reply Helpful

Sep 30, 2018 2:00 PM in response to xMASTIFFSx In response to xMASTIFFSx

Hi there,

i have the same issue, i bought an Xs Max 2 days before.

When the screen is off and i plug the cable in, nothing happens. Sometimes it begins charging when i tap on the screen, sometimes don't!

Most of the times i need to re-plug the cable to start charging.

I am thinking returning the device and get a refund. That not supposed to happen on a device of 1500€...


Chris

Sep 30, 2018 2:00 PM

Reply Helpful (1)

Sep 30, 2018 3:05 PM in response to xMASTIFFSx In response to xMASTIFFSx

So when my phone is locked and i try to charge it ,it will not charge , even if i wake it up , and i have an i phone xs max so thats a really big problem for me because the last 2 days i like put my phone in the charger and wake up and go to school to find out my new i phone isnt charged .

Sep 30, 2018 3:05 PM

Reply Helpful
User profile for user: xMASTIFFSx

Question: iPhone XS Max lightning port charging issue