Problems upgrading to macOS Mojave on MacBook Pro 2018

As macOS Mojave was released today, I thought I would try to upgrade my 15" MacBook Pro 2018 to the latest software. However, when I'm running the installer, after around 2-3 minutes I get an error message that a problem has occurred, with no solution in sight. I have tried to reboot, turn it on and off, updated without internet etc etc, nothing works. This is the error message I'm getting (in Swedish):


User uploaded file

MacBook Pro (15-inch, 2018), macOS High Sierra (10.13.6)

Posted on Sep 24, 2018 12:20 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 29, 2018 2:01 AM

It seems that many people have gotten confirmation from Apple that this is an issue with the T2 chip.


I would STRONGLY advice you to stay on whatever OS you are running now, do NOT try to install Mojave or reinstall the OS you are running. Even the people who have gotten it to work are experiencing several bugs with Mojave. If I were you, I would wait until Apple releases a patch for the OS so that it works with the new MBP:s. Thanks for all the insight everyone!

480 replies

Oct 4, 2018 10:56 AM in response to armwood

Ok well now I am totally ******, no I don't mean I have been drinking.

I have just successfully installed Mojave on a unsupported mac "MacbookAir 3.2" late 2010.

Ok I used a patch to do it but if a patch can be turned out that fast and works

Frig I am ******.

Cant install on MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports )

What a cherry on top of a pile of crap I tell ya !

Oct 4, 2018 11:37 AM in response to picklebreath

Have been working with a senior advisor all day on my 27”, 2017 iMac. Have run multiple tests, attempted downloads, including a reinstall and a clean install, - still having all of the same issues - no connectivity, disconnected keyboard, mouse, spinning rainbow..you name it. We screen shared initially with my High Sierra and then could no longer once Mohave was installed. Advisor is documenting as we go along and will be resuming our session when he returns for his 2nd shift advising me that if the clean install fails (which it appear has failed) there are two additonal options we’ll try. Stay tuned.

Oct 4, 2018 12:43 PM in response to shubhasmit

So did you have to download the whole 6 GB install file using your cellular data plan, or did you pre-download it and then turn off the WiFi and set up the tethered personal hotspot? What I'm trying to isolate is whether downloading through the WiFi does something to the installer (like, picks some configuration version) or whether that is irrelevant. A clerk at the Apple Store (not the genius bar) told me that the download is customized to whatever computer downloads it, so I couldn't use a download taken from a different model Mac. I think he is mistaken, that the download is instead one big comprehensive package deal that installs whatever is appropriate to your computer and discards the rest.

Oct 5, 2018 3:47 AM in response to shubhasmit

MBP2018 13' - Received call from Apple Engineer who wanted to walk me through a re-install. After he described what we were going to do (clear SMC, etc) I politely declined and indicated that I'd been through it 3 times already and prefer waiting for the next version / fix - the time I wasted trying to upgrade simply isn't worth it.


PS - old MacBook Air upgraded without a hitch - go figure

Oct 5, 2018 4:09 AM in response to armwood

After spending all day yesterady with a senior apple advisor - after testing and attempting to diagnose the Mojave install problems - there was no resolution leaving the trouble ticket open. Reinstalled High Sierra for the 5th time. Unable to send engineers any data from the iMac since Mojave disables all connectivity.

Oct 5, 2018 4:50 AM in response to iFrog41

Senior advisor was quite adamant after all of yesterday’s tests on my iMac that ”it is a software issue, not a hardware issue,” which is why they wanted to mine data from my device and get it into Apple’s engineers. Nevertheless, you raise a very interesting point which is precisely why I offered to swap my 4 month old iMac for a new one with Mojave pre-installed.

Oct 5, 2018 6:21 AM in response to dmauch

dmauch: Just for grins and giggles, do you happen to own a copy of VMWare, or Parallels Desktop? You have me interested now, whether or not you could even install Mojave in a VM on that iMac with High Sierra as the host.


It's not a big deal if you can't, or don't want to go through with the time, I'm just wondering if whatever might be bricking it as the host would also affect it as a VM. As you know, Mac OS X, macos require apple hardware to be virtualized.


Both programs offer a trial, so you don't even have to own a copy or purchase one. You could simply use the trial as a test, if you are interested. Just thought I would toss that out for consideration.

Oct 5, 2018 8:07 AM in response to dmauch

Yes, I was suggesting, that if you wanted to see if Mojave would run at all on your iMac, that you could try a trial of either Fusion 11, or Parallels Desktop. You would need to download the Mojave installer in High Sierra, and then point the VM to the app for install source. It sounded like from your other posts though that you're tired of dealing with Apple on this issue, and ready to return the Mac, so that's why I gave you the suggestion, but leaving the choice to actually try it up to you.

Oct 5, 2018 9:43 AM in response to iFrog41

Thanks iFrog. Not quite sure what I’m doing...but I’m doing it! Have downloaded trial of Fusion 11 Pro and installed a virtual machine and tol it to run 10.14 Mojave. I am in the process of downloading via ethernet Mojave using High Sierra. Once the download completes, not quite sure what I am to do next. Your advice?

Oct 5, 2018 10:17 AM in response to dmauch

dmauch, OK, If you need some quick steps I'll leave them here:

1. once you've downloaded the VMware Fusion dmg open the DMG, and double click and follow the instructions.

2 when you're asked for license key, that's where you request a 30 day trial which well email you a key that expires 30 days from activation.

3. Once you've reached the create a virtual machine window

Make sure you have the Install Mojave install app downloaded from the Mac App Store., and double click install from disc or image and navigate to the installer app. This should cause Fusion to automatically create and setup a VM for Mojave.


Give the Virtual machine about 4096 mb of ram which is 4GB, because your iMac only has 8 total, you don't want to give it more than that.


Here are a couple screenshots I'm providing of VM examples running in Fusion of older versions of Mac OS X.


Mac OS X Lion (10.7.5)

User uploaded file


Snow Leopard (10.6.8) modified to look like 10.6.8 server so it will run as virtualizing OS X had different licensing back then.


User uploaded file

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problems upgrading to macOS Mojave on MacBook Pro 2018

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.