Problems upgrading to macOS Mojave on MacBook Pro 2018

Hey!

Just out of curiosity -- what OS are you on right now?

1. are you on any OS lower than macOS High Sierra? If so, upgrade to High Sierra First.

2. Are you on any Beta macOS?

3. How much hard disk space is left?

T2 chip is the problem, I have just spoken to an engineer from Apple who confirmed my suspicions. They are now aware of the issue, I am just going to wait until a fix is issued. They have asked me to run some tests which I will do tomorrow. Like most I have tried everything on this forum, however I should have realised earlier that if you cannot install a fresh copy of High Sierra from recovery mode then you are not going to have much luck with Mojave. It had to be something to do with an MBP 2018. Wasted a couple of days..oh well.

Seriously Apple! Less than a month of buying my MacBook Pro 13 2018 and number of crashes is making me pull my hair out. I was hoping that the crashes will be fixed in Mojave, but I cannot even install it now. I spend half my life's saving on this because I needed it for my career and now it only seems like I made a bad investment. No help from Apple Care or even the Authorised Service Center. Well done, Apple, not only did you disappoint me extremely, I even lost a lot of money.

The mere fact that one of Apple’s so-called “senior advisors” provided me with his email address and invited me to contact him using my trouble ticket # - which I have tried, and I have heard nothing back - strongly suggests that they have no clue as to the cause of these problems. Hopefully, the “engineers/developers” are working on this.

I wanted to post an update, I found a problem with the new App Store yesterday, and while it's not guaranteed to affect everyone, here is what happened, and what I did to fix it.

I'm posting this here because the problem seems to have come from upgrading, so if people here do manage to upgrade, watch out for this issue.

The Problem

App Store doesn't see any updates, even though they are available.

Solution:

Use an uninstall app such as AppCleaner, App Delete, or iTrash

Drag the App Store icon to the uninstaller app Icon, or select App Store with the uninstall app's search function.

Let the uninstaller app find and display the list of all associated files.

From that list, uncheck App Store

uncheck /Library/Application Support/AppStore

everything else is either user specific settings, or caches, so they can be deleted.

After deleting, empty trash, and reboot the Mac.

On restart, open the App Store, and log back in, and you should be good to go.

Hope this helps someone, and it's the only major issue I have encountered since the upgrade. Though in the past, it seems like damaged App Store cache and settings can happen from time to time.

Hopefully this will save someone time from a clean install just by resetting the problem apps.

Let me remind you that this issue is not a T2 issue alone. I am having the same issues on MBP model prior T2 a late 2016. 4 installs tried and all sorts of configurations as described in earlier posts.

I agree. The T2 issue is but one of what appears to be multiple issues on MPB’s, iMac’s, (with and without the T2 chip) etc. If Apple’s eventual fix (es) results in purging all 32-bit apps, then they shall have played a fast one on all of us.

Hi, is there an official response anywhere? how would I know if apple is aware of this. Just want to understand how someone can follow this and compare if your brand-new 7 grand laptop is part of this issue 🙂

Thanks for the quick reply folks

...or a 3 month old 27” iMac (not as expensive richsark as yours) but the same problems. I have seen no ”official” or for that matter “unofficial” response from Apple - thus we may assume, it IS what it IS - a major FLOP! The BEST advice from the various posters hereon is WAIT, WAIT, WAIT - and DO NOT ATTEMPT THE MOHAVE UPGRADE until these problems have been resolved. Day ago, I suggested that Apple pull the Mohave app so as to not inconvenience so many loyal Apple users! They obviously have chosen not to do so.

ok, I get it... Ill standby. I hope its soon. also... I wasn't trying to put on a price tag on our stuff... just that its odd we are having this issue plus with that throttle cpu issue out of the gate.

I hope we get an update soon.

Thanks team !

No, no I wasn’t at all suggesting the price tag came into play and didn’t infer as such - just that the problem(s) seemed to span a wide range of computers irrespective of model. It’s disappointing across the spectrum. I agree - hopefully an acknowlegement and an update soon.

Trust me Robin...my new 2017 iMac (latest model available in June 2018) purchased just this past June - the Mohave upgrade was a total disaster. Respectfully, I don’t think it’s helpful to delineate which models yet are effected since many across the board have been mentioned in this post.

I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Yeah.. just wish there was an announcement on apple that certain serial numbers are effected. I was prepared to wipe my laptop and reinstall bare without migration assistant.

So do we sit and wait for a magic date to try again or give it a month?

EtreCheck version: 5.0.1 (5A009)

Report generated: 2018-09-29 16:45:36

Download EtreCheck from https://etrecheck.com

Runtime: 2:20

Performance: Excellent

Problem: No problem - just checking

Major Issues:

Anything that appears on this list needs immediate attention.

More than one antivirus app - This machine has multiple antivirus apps installed.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Killed launchd tasks - This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system.

Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.

Hardware Information:

iMac (Retina 5K, 27-inch, 2017)

iMac Model: iMac18,3

1 3.4 GHz Intel Core i5 (i5-7500) CPU: 4-core

8 GB RAM - Upgradeable

BANK 0/DIMM0 - 4 GB DDR4 2400 ok

BANK 0/DIMM1 - Empty

BANK 1/DIMM0 - 4 GB DDR4 2400 ok

BANK 1/DIMM1 - Empty

Video Information:

Radeon Pro 570 - VRAM: 4096 MB

iMac 5120 x 2880

Drives:

disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x2 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [Fusion Drive] 27.55 GB

disk2 - Macintosh HD (Journaled HFS+) 1.03 TB (138.77 GB used)

disk0s3 - B*******X (Journaled HFS+) 134 MB

disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM)

Internal SATA 6 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [Fusion Drive] 999.21 GB

disk2 - Macintosh HD (Journaled HFS+) 1.03 TB (138.77 GB used)

disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk3 - WD My Passport 25E4 4.00 TB

External USB 5 Gbit/s USB

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - M*****************c (Journaled HFS+) 4.00 TB (272.62 GB used)

Mounted Volumes:

disk2 - Macintosh HD 1.03 TB (886.81 GB free)

Journaled HFS+

Mount point: /

disk3s2 - M*****************c 4.00 TB (3.73 TB free)

Journaled HFS+

Mount point: /Volumes/M*****************c

disk4s2 - D*************************e 10 MB (3 MB free)

Mac OS Extended

Disk Image

Mount point: /private/tmp/com.bitdefender.dmg/dmg.vOmCkL

disk5s2 - D*************************e 10 MB (3 MB free)

Mac OS Extended

Disk Image

Mount point: /private/tmp/com.bitdefender.dmg/dmg.gB2VmY

disk6 - E*************s 105 MB (86 MB free)

Mac OS Extended

Disk Image

Mount point: /private/tmp/com.bitdefender.dmg/dmg.rJfKsW

disk7s2 - C***********************r 10 MB (8 MB free)

Mac OS Extended

Disk Image

Mount point: /private/tmp/com.bitdefender.dmg/dmg.QkI3aM

Network:

Interface en0: Ethernet

Interface en5: Belkin USB-C LAN

Interface en6: iPad

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 1.77 GB available

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About 4 days

Configuration Files:

File /etc/sysctl.conf exists but not expected

Security:

Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.nchsoftware.expressinvoice.agent.plist

Executable: ~/Library/NCH Software/ExpressInvoice/ExpressInvoiceAgent -service

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.bitdefender.antivirusformac.plist

Executable: /Library/Bitdefender/AVP/AntivirusforMac.app/Contents/MacOS/AntivirusforMac

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.nchsoftware.expressaccounts.agent.plist

Executable: ~/Library/NCH Software/ExpressAccounts/ExpressAccountsAgent -service

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Update r.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool .plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

Executable: '/Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' -F -g -n '/Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' --args -scheduled

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

110 32-bit apps

Kernel Extensions:

/Applications/DiskWarrior.app

[Not Loaded] DiskWarriorPreview.kext (Alsoft, Inc, 5.1 - SDK 10.5)

/Library/Extensions

[Loaded] FileProtect.kext (Bitdefender SRL, 1.1 - SDK 10.12)

[Loaded] SelfProtect.kext (Bitdefender SRL, 1.2.11 - SDK 10.9)

[Loaded] TMProtection.kext (Bitdefender SRL, 5.0.0 - SDK 10.12)

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.3 - SDK 10.13)

/System/Library/Extensions

[Not Loaded] iGrabber.kext (1.4.0)

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

User Login Items:

AdobeResourceSynchronizer.app (Adobe Systems, Inc. - installed 2018-09-20)

(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

DiskWarriorStarter.app (Alsoft, Inc - installed 2018-04-11)

(/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app)

CleanMyMac 3 Menu.app (MacPaw Inc. - installed 2018-09-26)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

FontExplorerXAutoload.app (? - installed 2007-07-10)

(~/Library/Application Support/Linotype/FontExplorer X/FontExplorerXAutoload.app)

AdobeResourceSynchronizer.app (Adobe Systems, Inc. - installed 2018-09-26)

(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Safari.app (Apple - installed 2018-09-17)

(/Applications/Safari.app)

AdobeResourceSynchronizer.app (Adobe Systems, Inc. - installed 2017-11-14)

(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

WDSecurityHelper.app (Western Digital Corporation Branded Products Group - installed 2015-05-19)

(/Applications/WD Security.app/Contents/WDSecurityHelper.app)

Garmin Express Service.app (Garmin International - installed 2018-09-18)

(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

Garmin Express Service (Garmin International - installed 2018-09-18)

(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/Garmin Express Service)

Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2018-08-18)

FlashPlayer-10.6: 31.0.0.108 (installed 2018-09-18)

QuickTime Plugin: 7.7.3 (installed 2018-07-18)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-09-20)

AdobePDFViewer: 18.011.20063 (installed 2018-09-20)

CouponPrinter-FireFox_v2: Version 1.1.6 (installed 2018-06-09)

Flash Player: 31.0.0.108 (installed 2018-09-18)

JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-07-17)

RealPlayer Plugin: (installed 2018-06-09)

SharePointBrowserPlugin: 14.7.2 (installed 2018-06-09)

iPhotoPhotocast: 7.0 (installed 2018-06-09)

User Internet Plug-ins:

WebEx64: 1.0 (installed 2018-07-17)

WebEx: 1.0 (installed 2011-03-24)

Safari Extensions:

3rd Party Preference Panes:

Flash Player (installed 2018-08-27)

Java (installed 2018-07-17)

LaCie Shortcut Button (installed 2018-07-17)

MacFUSE (installed 2018-06-09)

NTFS-3G (installed 2018-06-09)

Perian (installed 2010-03-18)

Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 1.03 TB - Disk used: 139.03 GB

Destinations:

M*****************c [Local] (Last used)

Total size: 4.00 TB

Total number of backups: 8

Oldest backup: 2018-09-28 12:16:31

Last backup: 2018-09-28 18:27:39

Performance:

System Load: 1.46 (1 min ago) 1.32 (5 min ago) 1.27 (15 min ago)

Nominal I/O speed: 0.98 MB/s

File system: 22.18 seconds

Write speed: 486 MB/s

Read speed: 1467 MB/s

CPU Usage:

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Virtual Memory Information:

Software Installs (past 30 days):

Diagnostics Information (past 7 days):

2018-09-27 09:15:47 SuperDuper!.app Crash

/Applications/SuperDuper!.app

2018-09-25 18:02:36 Last Shutdown Cause: 3 - Hard shutdown

End of report