dmauch, that was part of my point yesterday, and I apologize if you confused my comment along with Robin's.
I was mainly trying to say two things as nicely as possible without stepping on toes.
1. Was, ever since Steve passed away, I find Apple hard to take serious sometimes, with some of what they say and come up with now.
2. With all the bad information online, and the internet trolls, it's also hard to know who to take seriously there as well.
Wasn't intentionally trying to minimize anyone's problems at all. Just speaking from the experiences I've had personally and have talked to people I've known for a while, and of course my mother's experience.
When it comes to customer service, whenever I've had to communicate with Apple, I've had good experiences.
FYI, I do have my A+ certification, and have had some experience in computer repair. I just never got Apple certified because I don't know enough Mac users to make the cost worth it. The main reason I still use Apple products though is:
A: they still offer the best accessibility for special needs (though other platforms are much better now)
B: I'm so used to the software, and investing in a new platform beyond hardware, is not something I'm looking forward to (just yet.)