Related Article: If an 'Accessory may not be supported alert' appears on your Apple device

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ipad pro smart keyboard replacement

my keyboard is just over a year old, I don't have the serial number as its unreadable, and I don't have the box - any idea what can be done? I understand there is a replacement scheme?

Posted on Sep 25, 2018 10:37 AM

Reply
Question marked as Apple recommended

Your keyboard is covered by a standard one year Apple warranty. If yours is now outside of that warranty you’ll need to pay for a replacement. There is no extended service program listed for the Smart Keyboard at Apple’s web site - Exchange + Repair Extension Programs - Apple Support

Posted on Sep 25, 2018 12:13 PM

32 replies

Apr 2, 2019 6:05 AM in response to dkshow

anyone having issue with their smart keyboard, take it into an Apple store or online support chat, and they’ll set you up with a replacement if done within a reasonable timeframe from purchase, believe they extended warranty to around 3 years. I had no problem getting a replacement but did it by mail so they pre-charged my credit card until I returned my defective one back, not good but was not interested in going to the nearest Apple store.


One key thing to keep in mind to minimize this problem, use keyboard on flat solid surface, using on your lap flexes the connect strip that causes the issue and Apple does not seem to be interested in fixing the problem for longer life & less defective units recycled or discarded in landfills. the newer gen smart folio keyboards looks like they might be more durable but if you have the older gen iPad Prod like me, the first gen defective smart keyboard design is all you get.

ipad pro smart keyboard replacement

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.