ipad pro smart keyboard replacement
my keyboard is just over a year old, I don't have the serial number as its unreadable, and I don't have the box - any idea what can be done? I understand there is a replacement scheme?
my keyboard is just over a year old, I don't have the serial number as its unreadable, and I don't have the box - any idea what can be done? I understand there is a replacement scheme?
Your keyboard is covered by a standard one year Apple warranty. If yours is now outside of that warranty you’ll need to pay for a replacement. There is no extended service program listed for the Smart Keyboard at Apple’s web site - Exchange + Repair Extension Programs - Apple Support
anyone having issue with their smart keyboard, take it into an Apple store or online support chat, and they’ll set you up with a replacement if done within a reasonable timeframe from purchase, believe they extended warranty to around 3 years. I had no problem getting a replacement but did it by mail so they pre-charged my credit card until I returned my defective one back, not good but was not interested in going to the nearest Apple store.
One key thing to keep in mind to minimize this problem, use keyboard on flat solid surface, using on your lap flexes the connect strip that causes the issue and Apple does not seem to be interested in fixing the problem for longer life & less defective units recycled or discarded in landfills. the newer gen smart folio keyboards looks like they might be more durable but if you have the older gen iPad Prod like me, the first gen defective smart keyboard design is all you get.
Same problem. Stopped working 14 months old. Cost me £169 for what is not fit for purpose. Disgraceful.
ipad pro smart keyboard replacement