ipad pro smart keyboard replacement

my keyboard is just over a year old, I don't have the serial number as its unreadable, and I don't have the box - any idea what can be done? I understand there is a replacement scheme?

Posted on Sep 25, 2018 10:37 AM

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harky3 Author

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51 points

Posted on Oct 3, 2018 11:48 AM

So the latest is... I spoke to the Apple people on chat and they managed to run diagnostics on the keyboard remotely to get the serial number. The keyboard connected intermittently but long enough to get the serial number, thank goodness.

They were then able to offer me a replacement, which came the next day. I had to pay a holding 'deposit' to ensure I sent my faulty one back. I got an email yesterday to say they'd received it so a very satisfactory service in all fairness.

It seems as long as you can get hold of the serial number you're ok and they will honour the extended warranty as most keyboards are faulty. As people have pointed out, you won't get that from the suede/material on the keyboard itself, you will need the box it came in, or to be able to connect it, even briefly to get the number that way.

Hope this helps someone else, good luck!

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32 replies

Dec 2, 2018 10:07 PM in response to declanfromgalway

What a great surprise! I got sorted. I had just about given up on getting a replacement Smart Keyboard for my iPad Pro. The authorized reseller [Compu B, Retail] could not help me as the serial number [on the suede/remember] was no longer fully legible. Their hands were tied and suggested I contact Apple Support directly. I did have the receipt/genuine proof of sale [not grey market etc] but seemingly this was useless. I had a LONG session with Apple Support and despite my very best efforts they came to the same conclusion. No serial No. = No can do. [“Sir, you have reached the top of ‘escalation’” etc - now they were helpful at the lower levels but the ‘top man’ was NOT for budging]. To appease me he offered me a screen cover but I declined [as I needed a keyboard not a cover]. When I went to the local service/repair Centre to replace the blown HD on my 26incher the serviceman said he could likely get the serial number [?under magnification]. Now, I and others had already tried this BUT the next day I was issued a new/replacement keyboard. Wow... so delighted. [NB Serial number recorded for posterity]. Hope others are as lucky. Well done ‘Compu B’, Service Dept., Galway, Ireland.

Oct 3, 2018 12:15 PM in response to declanfromgalway

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ipad pro smart keyboard replacement