Since getting my new iPhone, or possibly since updating to WatchOS 5, the “ping my iPhone” icon in the watch’s control center is greyed out and not working.
Unpair your devices, then pair them again
If your Apple Watch still can't connect, unpair your devices, then pair them again:
- On your Apple Watch, tap Settings > General > Reset > Erase All Content and Settings.
- On your iPhone, open the Apple Watch app, tap the My Watch tab, then tap your watch at the top of the screen. Tap
next to the watch that you want to unpair, then tap Unpair Apple Watch. Tap again to confirm.
- Pair your Apple Watch and iPhone again.
Unpair your devices, then pair them again
If your Apple Watch still can't connect, unpair your devices, then pair them again:
- On your Apple Watch, tap Settings > General > Reset > Erase All Content and Settings.
- On your iPhone, open the Apple Watch app, tap the My Watch tab, then tap your watch at the top of the screen. Tap
- Pair your Apple Watch and iPhone again.
I restarted both the watch and iPhone. That didn’t help. Then I decided to see if this feature wasn’t working on my other apple watches. It’s not working on either watch. So that’s three watches that have that “ping” icon greyed out.
So it wouldn’t be a pairing problem. This started after the updates: a new iPhone Xs (IOS 12) and upgrading to WatchOS 5. I was hoping someone could direct me to a setting on my phone that I may have overlooked.
Ping my iPhone is greyed out (not working) on my Apple Watch since updating to an iPhone X’s.
