iOS Update Apple ID Settings Wrong Email

Don't know if anyone still has this issue, but what worked for me on iPhone 7:

1. Sign out of Apple ID/iCloud through Settings
2. While signed out, do a hard reset (On iPhone 7 it's holding Lock and Volume Down button at the same time)
3. Sign back in

When I went back to update settings, the correct email (rather than my old one) was populated in auto-fill. Hope this helps!

Well, it worked for me....I went to settings, then iTunes and App Store, once over there I modified the mail account (putting the correct Apple ID mail) with my current password, and GOT IT! "Update Settings ID verification" was done. 🙂

Hi Kidfitz,

You probably fixed this by now, but for the benefit of others, I had the same problem. I too had a previous email address (Gmail) as my Apple ID, then changed it later to something else (not a Gmail, but Gmail has nothing to do with this Apple problem). I constantly had that same message to Update Apple ID Settings on my iPhone (8 plus) and, when I selected to do so, it brought up that old email address which the password didn't fit and, after entering the correct password, the iPhone said "that Apple ID does not exist".

What I did was this:

Went to Manage Apple ID and created a new Apple ID as a brand new person, but with that old email address. Went through the verification process (i.e. a code sent to that email, inputting that code onto the site, etc.). I then went on my iPhone (in your case, the Mac), selected to Update Apple ID Settings, that particular email Apple ID popped up, I entered the new password, and the whole notification and badge went away. It looks like there is some sort of legacy code that does not get transferred when you switch your Apple ID from an old email address after following Apple's directions.

Good luck!

This problem seems to be fixed with update 12.1.1

Apple really needs to address this. This is a glaring issue that I've experienced more than once, and indicative of abysmal quality control on behalf of Apple. We need an answer to this now. How do we change the auto-populated email address in the prompt for "Update Apple ID Settings".

Where in Settings are you seeing the old email address?

An hour long call to Apple support was unable to fix this, though support told me they're aware of the issue and are actively working on a fix. Whether that's actually true or not is anyone's guess.

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device

If necessary, there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you.

Apple Support using Twitter

Or fill out and submit this form.
The form is for iTunes, but it will get passed to the ID Support section.

I have the same problem (after @ I put only mail, not gmail). Do you fix this problem and how? Tnx

The fact that this works is insane.

I have an SE and this worked. Thank you for posting.