Mac keeps crashing and shutting down

Hey guys, running the latest version of Sierra on a 2017 macbook pro, keep getting frequent crashes. Here's the error report. HELP! 😮


Anonymous UUID: 95C8B86B-ADD6-26AA-9013-409FAA3D8191



Wed Sep 26 16:41:10 2018



*** Panic Report ***

panic(cpu 0 caller 0xffffff7f82dba2e1): nvme: "Fatal error occurred. ID=0xffffffff ARG1=0xffffffff ARG2=0xffffffff ARG3=0xffffffff EDD0=0xffffffff EDD1=0xffffffff EDD2=0xffffffff EDD3=0xffffffff EDD4=0xffffffff EDD5=0xffffffff EDD6=0xffffffff EDD7=0xffffffff. NAND Vendor=0x2, DRAM Vendor=0x1, SSD Capacity=128GB, FW Revision=16.14.01\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFami ly/IONVMeFamily-234.60.2/IONVMeController.cpp:4949

Backtrace (CPU 0), Frame : Return Address

0xffffff811b71bcc0 : 0xffffff80018e756c

0xffffff811b71bd40 : 0xffffff7f82dba2e1

0xffffff811b71be90 : 0xffffff8001ec07e0

0xffffff811b71bf00 : 0xffffff80019201ca

0xffffff811b71bfb0 : 0xffffff8001897957

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[12D4270E-AFFC-34DC-9714-44D1FE33333F]@0xfffff f7f82daa000->0xffffff7f82dddfff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[05EDE879-7693-3FEE-A305-2A82E0 1767BC]@0xffffff7f82556000

dependency: com.apple.iokit.IOPCIFamily(2.9)[17F821DD-EC4C-34A7-8CEE-5B435931700A]@0xffffff 7f82286000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[10231B92-A5CC-3F54-878D-67D3B435875A]@0xfff fff7f82d9f000

dependency: com.apple.iokit.IOStorageFamily(2.1)[F908D7F5-4F54-3B89-8657-57F06350F4DB]@0xff ffff7f821a4000

dependency: com.apple.iokit.IOReportFamily(31)[B14DC3D3-7250-3DA3-BF50-C666EBEDAF4C]@0xffff ff7f82d22000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

16G1510



Kernel version:

Darwin Kernel Version 16.7.0: Thu Jun 21 20:07:39 PDT 2018; root:xnu-3789.73.14~1/RELEASE_X86_64

Kernel UUID: CA05D43A-8B83-3114-828D-72E83BEC8DD9

Kernel slide: 0x0000000001600000

Kernel text base: 0xffffff8001800000

__HIB text base: 0xffffff8001700000

System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)



System uptime in nanoseconds: 6689740995079

last loaded kext at 186520946685: com.apple.driver.AppleMikeyHIDDriver 131 (addr 0xffffff7f84a61000, size 16384)

last unloaded kext at 246552500234: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f847da000, size 8192)

loaded kexts:

com.valvesoftware.SteamInput 4345.50.02

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.filesystems.smbfs 3.1.2

com.apple.driver.AudioAUUC 1.70

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.23.17

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleGraphicsDevicePolicy 3.14.49

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDA 279.48

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.5f3

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleBacklight 170.9.20

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleIntelKBLGraphics 10.2.5

com.apple.driver.AppleCameraInterface 5.60.0

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.2.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.3

com.apple.driver.AppleTopCaseHIDEventDriver 114

com.apple.driver.AirPort.Brcm4360 1152.2.1a2

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.5f3

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f3

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOBluetoothFamily 5.0.5f3

com.apple.driver.AppleGraphicsControl 3.14.49

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOSurface 159.12

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IONDRVSupport 516.1

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.iokit.IOAcceleratorFamily2 311.16.2

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.AppleMultitouchDriver 368.16

com.apple.driver.AppleInputDeviceSupport 76.7

com.apple.driver.AppleHSSPIHIDDriver 49

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.0.9

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.driver.AppleHSSPISupport 49

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.17

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro14,1, BootROM MBP141.0178.B00, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 2.43f6

Graphics: kHW_IntelIrisGraphics640Item, Intel Iris Plus Graphics 640, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039

Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.21.171.133.1a2)

Bluetooth: Version 5.0.5f3, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2

MacBook Pro, iOS 10.2.1

Posted on Sep 26, 2018 8:50 AM

Reply

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1 reply

Sep 26, 2018 9:02 AM in response to el_divo212

Not enough in that to determine what’s happening. Most of what’s there is tied to I/O.


How current are your backups? If you don’t have complete and current backups, start there. This could be failing hardware.


Remove all externally-connected devices, and use the internal keyboard, trackpad and display, and see if the problems resolve. Flaky I/O devices can cause crashes.


If you have anti-virus tools or add-on security, performance, cleaning or optimization tools, remove those per the vendor instructions, and reboot, and see if the crashes persist.


Remove Steam, reboot, and test. Steam has a habit of tying into macOS fairly deeply.


Failing that, download and run and cut-and-paste to post the report output from Etrecheck here, and maybe somebody here can spot have some further clues around the failure. But definitely have backups, first and foremost.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac keeps crashing and shutting down

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