Apple tv sound not working

We appreciate the updates also! Unbelievable that so many of us have this problem - there are multiple redundant threads with others that share the issue. It doesn't seem to matter if you have old equipment or new equipment, expensive equipment or inexpensive equipment, sound bar or full home theatre, this last software update was a massive fail for us all. Speaking for ourselves, we were very much looking forward to this update adding Dolby Atmos to the capabilities, as we have the full 7.1.4 Atmos home theatre system using the Rotel SAP-1580 A/V receiver for our audio, going into an LG Oled tv - it would seem the very kind of system the 4K Apple TV was meant for! But not if it doesn't work! My wife and I also both use an iPhone, iPad and Apple watch, and use airplay ALOT to stream through the ATV. We miss being able to do that very much - not much good without audio! We'll keep watching this thread and add any additional info when we get any. Thanks all.

BTW no one is talking about the fact that the 4kHDR option is no longer listed either for video output. I have a similar setup to yours. I was enjoying the Dolby Vision since 12 update now that is gone as well. Do you still have 4K HDR settings?

Well, I have not had a return phone call from the Apple Rep since the 4th. I did leave a message for a call back but nothing so far. I hope Apple did not just stop trying to resolve this issue with tvOS12.

Nope. Last week they called but I missed it so I called back. I talked to a rep that was not the one assigned to my case and he started to read a response from the engineers. The response was basically and excerpt from my receiver manual explaining audio set up. They were trying to claim that my audio was not set to HDMI because my receiver showed the audio signal as analog. I explained to them that my settings were in fact correct (set to HDMI) and the tvOS 12 update caused the audio signal to show as analog. I left a message for my assigned rep to call me, but as of today he still has not called back, it has been a week so far. I will try again on Monday, this has been extremely frustrating!

It has been over a week and still no follow up calls from Apple support. I was told they were conferring with the engineering team. The latest tvOS update to 12.1 did not resolve any of my audio issues, so still have an expensive paper weight!

I am trying to roll back my non 4k but every time I do I get an error and it says I can't restore to 11.4. My 4k Apple TV works fine with my 4K TV so I really wish I could get my non 4K to work on my receiver in my other room so I can at least use it instead of it collecting dust as a paper weight. Apple has truly been a disappointment with this tvOS 12 audio issue!

I sure will

I sent diagnostic information and screenshots to an Apple engineer this morning so hopefully I will hear something back on Monday.

I’m having the exact issue. I have done everything including a system reset and replacing hdmi cables. I also notice that under setting there is nothing for audio output.

That would be the easiest solution. However, I checked with Apple and they do not allow us to roll back to a previous version of tvOS.