Will an update fix signal issues for XS and XS Max?

Man att charged me the restocking fee (1st phone I returned) although after chatting with a CS rep it was credited to my account. To tell you the truth I had to go through 6 phones to get one that was working (Still slower LTE than my 7 and wifi 5GHz after 50 ft goes down to 1 bar from 3 but way better than the ones before it) 12.1 final version did nothing in reality to my wife's phone as it is still slower than my 7 on LTE (My work XS does 30+ mbps download whereas my personal 7 pulls 90+) and on our Gigabit internet took her 1.5 hours to update 10 apps because I left the phone in our room and closed the door (17 apps needed to be updated overall) but today because I could not return it anymore I went to an apple store and exchanged hers and seriously hers is now as fast as my 7 on LTE, well 75 mbps CONSTANT and has a stronger connection over wifi than my works XS and faster too. I have written this before and I know it is a hassle but maybe exchanging them again would work for you. I know there are many people here telling you to wait and wait and wait for another update, dude when you can't use your gps, nor make calls longer than 2 min because it drops, nor load pages consistently, you can't be waiting for an update.

Some people? I installed wireless antennas on top of towers and buildings for 3 years. There is no firmware fix for a bad antenna design. You need to swap antennas in order to get a better reception. I'm on AT&T as well this is not limited to Verizon only.

I got my iPhone X’s MAx repalaced 3 times and seems that 3rd was the charm.

Try resetting network settings see if it helps if not I to the apple store and return it and ask for a new one.

If you got it at an att store return it and tell them your having problems and you want to return the phone unless they have a replacement. If not get your money back and go upgrade at an apple store. Luckily for me my apple store had plenty in stock for me to get another one 3 times.

Here are my speeds with my 3 Xs Max everything seems to be working now and data no issues so far expecting from the reception being low only picking up 1 bar if I’m lucky 2 bars but so far these are my speeds. Pretty darn good I say.

I CAN SURELY TELL YOU THAT APPLE ENGINEERS ARE AWARE OF THIS PROBLEM AND IM SURE THEY WILL SEND OUT AN UPDATE HOPEFULLY ITS NOT THE DEVCIES LIKE THE IPHONE 4. MY LAST 2 IPHONES APPLE CAPTURED THEM TO DO MORE INVESTIGATING ON WJATS GOING ON. THEY DID TELL ME THEY ARE AWARE OF THR POSTS ON THE FORUMS HERE AND ONLINE.

agree. I think its better go for X 2017 or maybe wait few months.. or directly drop for the next generation.. FCC spoke clearly about this.. this new iphones have a poor signal, so... I keep with my X 2017 1 or 2 years more..

Reality is people should hold off on purchasing the phones to see if Apple fixes the problem. Since this is an antenna issues as the results show in the FCC testing, I don’t believe a software patch can fix it. As the blogger mentions a hardware revision might be what they need to do. This is Apple we are talking about. They will never admit to building an infior product, they will tell you are holding the phone wrong.

Today Apple came out with 12.1 update. I downloaded it. Nothing has been improved on my iPhone XS in regards to intermittent cell connectivity. I’m back to no bars and unable to make a call. Ten minutes from now, i’ll Have all bars???

I took my second iPhone xs back today and am once again, using my iPhone 5 until I feel this hardware issue is resolved by Apple. I hated to walk out of Verizon without that phon. I loved all other features and functions, but I need a reliable phone for home and travel. The Verizon rep wanted me to take my iPhone xs home and call Apple Support to check out the tower signal near my home. I refused. It wasn't a fun conversation. "What did I do other than buy a $1,000 piece of hardware that has an issue".

My suggestion frankmig is to return the phone so it's sent back to Apple. It's their product. Their responsibility to release a phone without signal issues.

It is a phone after all. I understand hardware issues can happen but I would suggest upon new release of these products, the 14 day return window included a "no carrier fee" for restocking be made between the manufacturer and carrier. Why on earth would a customer be expected to pay a restocking fee. Verizon waived it but they made it sound like they are doing me a favor and will only do it once. Seriously, again. What did I do?

I contacted apple about this issue as well. I updated to the new iOS 12.1 and they then told me to reset my network settings. Settings>General>Reset>Reset Network Settings.

It worked! I have signal at my place (which I didn’t previously).

Hope that helps.

Tf0498 wrote:

I contacted apple about this issue as well. I updated to the new iOS 12.1 and they then told me to reset my network settings. Settings>General>Reset>Reset Network Settings.

It worked! I have signal at my place (which I didn’t previously).

Hope that helps.

Has your iphone "continued" to work properly after you reset the network settings? I returned two phones and I'm back using my 5s until I hear if this issue is resolved. I reset my network settings on my iphone xs before the 12.1 update but don't recall doing it after, thinking the update would fix the issue which it didn't for me. Apple reached out to me, which I appreciate, but I had returned my iphones at that point. I need a new phone before traveling to Arizona in January and would like some comfort in knowing this will be resolved soon.

I do not expect a fix for this issue in 12.1.

It’s very important that everyone experiencing LTE / wi-fi connectivity issues call apple support so they are aware of how widespread the issue is. I see tons of complaints all over the internet about it but it seems only a handful of people are actually calling apple to make them aware of the issue. Power in numbers...

I would be weary of a replacement fixing the problem. This is an antenna issue not the Intel chip causing the problem. You can't do a firmware update to fix an antenna issue. That is hardware that needs to be replaced, Apple is not going to admit to anything but the FCC results prove they know and that their is an issue.