Level 1

31 points

Will an update fix signal issues for XS and XS Max?

I bought an iPhone XS (for my wife) and XS Max (for me) on launch day. I’m now getting dropped calls (in places I’ve never dropped calls before), random undeliverable texts, poor LTE speeds (<1Mbps!!) and poor WiFi performance. Our older iPhone 6 and 7 Plus, which thankfully we still have, has better WiFi throughput in our house and gets a signal in all areas of the house. The newer phones lose signal in our bedroom sometimes, which is only 30 ft from the router. No more WiFi signal at our mailbox or even the front door. If an update will fix these problems, then I will wait. If not, or there are no guarantees, I will return them. We love everything else about the phones. We just need the cellular and WiFi performance issues resolved. Thanks.

Posted on Sep 26, 2018 4:51 PM

Top-ranking reply

jesus253

Level 1

11 points

Posted on Nov 1, 2018 8:40 PM

Man att charged me the restocking fee (1st phone I returned) although after chatting with a CS rep it was credited to my account. To tell you the truth I had to go through 6 phones to get one that was working (Still slower LTE than my 7 and wifi 5GHz after 50 ft goes down to 1 bar from 3 but way better than the ones before it) 12.1 final version did nothing in reality to my wife's phone as it is still slower than my 7 on LTE (My work XS does 30+ mbps download whereas my personal 7 pulls 90+) and on our Gigabit internet took her 1.5 hours to update 10 apps because I left the phone in our room and closed the door (17 apps needed to be updated overall) but today because I could not return it anymore I went to an apple store and exchanged hers and seriously hers is now as fast as my 7 on LTE, well 75 mbps CONSTANT and has a stronger connection over wifi than my works XS and faster too. I have written this before and I know it is a hassle but maybe exchanging them again would work for you. I know there are many people here telling you to wait and wait and wait for another update, dude when you can't use your gps, nor make calls longer than 2 min because it drops, nor load pages consistently, you can't be waiting for an update.

View in context

112 replies

Oct 20, 2018 6:43 AM in response to Dogcow-Moof

why delete replies? like last mine? this is how apples try to silence this?

Oct 20, 2018 6:45 AM in response to JeroniZmo

Your reply is still up there... relax.

Pastel17

Level 1

4 points

Oct 20, 2018 7:02 AM in response to BearsBeetsBattlestarGalactica

He had another post that was indeed deleted. I can see it in my email but when I try to access it it’s says I’m unauthorized.

Oct 25, 2018 2:56 AM in response to cyaford

This issue has been so frustrating for me. In my bedroom, my XS sometimes won't even see the 5ghz band. I have a Google Pixel 2XL and it has always connected without fail to the 5G band.

Kmck7016

Level 1

8 points

Oct 28, 2018 10:40 AM in response to Patrick Stavros

I thank you and believe I already know the answer.

Oct 30, 2018 1:26 PM in response to Kmck7016

No one can tell you because Apple won’t tell anyone...that’s the company MO with issues. Meanwhile, cell service comes and goes for the loyal customer. ..

Kmck7016

Level 1

8 points

Oct 30, 2018 1:38 PM in response to timbofosho

Well, you nailed that! At least for me. It didn’t do as advertised. My phone is going back tmw. I really love everything else about this phone. Oh no, not actually a phone. 😒

Oct 30, 2018 1:38 PM in response to Dogcow-Moof

I’ve heard from no one that 12.0.1 did anything of the sort. That’s why we’re here. In fact, I’m hearing the same negative info about the full update.

Oct 30, 2018 1:42 PM in response to Kmck7016

This ☝-1F3FB;

Oct 30, 2018 5:31 PM in response to lobsterghost1

I'm on ATT and it has NOTHING to do with the cell providers... what's with the smokescreen?

owenw4rd

Level 1

56 points

Oct 31, 2018 6:21 PM in response to lobsterghost1

The low LTE speeds seem to happen in weak signal areas. I get good speeds in strong signal areas, but not where it's weak. I think that's why some people are reporting no problems.

frankmig

Level 1

9 points

Nov 1, 2018 12:08 PM in response to Kmck7016

I have this very same issue....

Kmck7016

Level 1

8 points

Nov 1, 2018 2:08 PM in response to Dogcow-Moof

Not for me.

Dogcow-Moof

Level 8

36,833 points

Nov 1, 2018 7:16 PM in response to Kmck7016

That's fine; the disparity in experiences shows that it's not necessarily a general case issue and there may be more to it than people assume.

Kmck7016

Level 1

8 points

Nov 2, 2018 8:34 AM in response to Dogcow-Moof

I agree. I don’t know much about the tech side. I do know however, when one phone works while another doesn’t. If you can’t call, the device isn’t much good.

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Will an update fix signal issues for XS and XS Max?