Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

8 points

Black screen after HDD replacement by Apple

My late 2013 iMac hdd failed. I took it to my local Genius Bar. Apple replaces the hdd. I picked it up, took it home and no display at all.

Posted on Sep 26, 2018 8:00 PM

Best reply

rkaufmann87

Level 10

140,346 points

Posted on Sep 26, 2018 8:18 PM

Why are you posting here, you need to take it back to the Apple Store that did the work and ask them to make it right.

View in context

Similar questions

Reinstalling OS Monterey via Recovery does not permanently solve my problem A month or so ago my iMac suddenly spat the dummy and when I woke it up I had the black screen with the circle and diagonal line through it. The url given (can't remember the exact url but it ended .../startup) suggested that there was a corrupt file. I went through the "repair" option after rebooting with cmd+R but that didn't solve anything, so I reinstalled OS Monterey. Once the OS was reinstalled everything was OK for about a month - then again I woke the mac up one morning and there again was the black screen. To cut to the chase, I've now done this twice with the same result. The Mac works great for a few weeks then I get the black screen again. Can anyone please advise me what I should do next? Thanks.
358 1
Black screen on mid 2011 27" imac Mid 2011 imac a1312 screen is black. I have tried all the reboot procedures with no luck. I can hear the hard drive crunching along so i know ot workin. Got a replacement screen and installed that...still black. What would be the next thing you would replace? The board for the backlight lcd or the graphics board....or would you suspect more major and deep 6 the unit? Tia Brian
578 12
Blue screen, vertical lines and reboot Hello everyone, suddenly yesterday morning while I was using Photoshop, the display of my iMac became all blue. Then it automatically restarted and after this, during start up, the background was always blue and the Apple logo was on a square splitted into two parts: the left one was ok but the right part was grey with horizontal lines. It constantly restarted without my commands. I also tried to: run hardware test --> No problem found after the analysis boot from usb (Ubuntu, just to recover) --> central black and blue striped square for few seconds then restart boom from Recovery partition (pushed Alt button on startup) --> automatic restart Is there a way to fix this problem? I would like to know if I can recover at least my important files. Thank you in advance, I am desperate.
1666 3

1 reply

Best reply

rkaufmann87

Level 10

140,346 points

Sep 26, 2018 8:18 PM in response to aa3wp

Why are you posting here, you need to take it back to the Apple Store that did the work and ask them to make it right.

Black screen after HDD replacement by Apple

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up