iPhone XS max - green phone app freezing. Already tried soft resets

Right, all. This is how you fix the issue. (Went through this fix with apple technical and it works)

1) Factory reset via Settings, then General, then Reset (erase all content and settings option)

2) When starting your phone again, DONT pick quick start via pairing old phone and don’t download from iCloud. ONLY pick ‘start/set up as new iphone’

3) After picking ‘set up as new iPhone’ and the iPhone set up is complete, THEN you can sign into iCloud and Download all your stuff!

The reason why the phone app was freezing before the above method is because of you DONT set up as a new iPhone and instead try sign immediately into iCloud or pair with your old phone (quick start) then there’s a glitch with the phone app. Apple KNOW this yet haven’t released any official statement but when you go through technical support they admit it and give you the above instructions to rectify it and it works

The exact same thing happened to me when I updated my 6s to iOS 12. Am going to try a full factory reset today at the suggestion of the Apple support tech I talked to. If that doesn't work, according to them, it's very likely a bug in the OS.

Thanks for the work around.

For a device that cost me £1,200 that’s a very time consuming and lengthy process I’m not willing to do.

I have moved back to my old iPhone 6 and await an offical response and fix rather than doing the work around.

The whole point of restoring from backup is to make it easy and quick to switch phones - the solution posted is a work around, not a fix. Apple need to sort out the issue, inform customers there is a BIG problem (currently) with their new device, and advise customers that have already purchased when a FIX is expected.

Until then, I will not be using my new phone.

PLEASE CAN NO ONE EDIT THIS POST. THIS IS A FORUM, AND THIS IS EXACTLY WHAT I WANT TO SAY.

I have the same problem and don’t want to do the factory reset, so I’ve found a handy workaround:

Go into notes and type in the phone number you want to dial. Once you click ‘done’ it becomes a live link. Click on it to make the call.

klaspurlock,

Start with this:

If you can‘t make or receive calls on your iPhone

Let us know how it turns out.

I’m confused- so you had the phone reset but this time you didn’t do a iCloud restore???

So aside from the apps, how did you get all your music and notes, pics etc if you didn’t do iCloud backup??

I’m also having the same issues -
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im on EE- is it anything to do with the network / visual voicemail maybe?

Who‘s editing my posts?

please can whoeves doing so stop. Thanks.