Phone app frozen with ios 12

I installed IOS 12.0 yesterday on my iPhone 7+ (MN612LL/A). I have been making and receiving calls till this morning. When I wanted to make a call I found the phone app frozen on the voicemail screen; nothing I could do moved or changed anything. I double-pressed Home to get the running apps and removed the Phone app. When I restarted the Phone app I got a white screen which persisted for less than a minute and then disappeared. Then I powered the phone off and back on. The same thing happened with the Phone app. What's the next step?

iPhone 7 Plus, iOS 12

Posted on Sep 27, 2018 12:41 PM

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15 replies

Sep 28, 2018 1:48 PM in response to jbl-az

Not solved, but gone -- I powered my phone down again a second time, for at least two or three minutes. When I brought it back up the Phone app opened to the voicemail screen (where it had first frozen) and then operated normally. So I don't know what the answer is, except there seems to be a transitory condition that occurs that can freeze the Phone app, in iOS 12.0, on an iPhone 7+. This issue is closed for me, unless something happens that I can't get it out of or work around.

Sep 28, 2018 1:45 PM in response to jbl-az

I am having the same problem. It seems if I get a missed call the phone app freezes and the only way to use it again is to reset network settings or restart the phone. Talked with Apple Support and they suggested that I try a restore to reinstall IOS 12, which I have done and still having the same issues.


I can open the phone app but unable to select anything, or do anything with it. If I had the Recents opened when it froze it will sometimes show the missed call, and sometimes not.

Sep 27, 2018 1:25 PM in response to jbl-az

One more bit of information... I dug out the "Contacts" app that I had buried in an "extras" folder (I generally get contacts from the Phone app) and I was able to initiate a phone call from a Contact page. I still get just a white screen when I call up the Phone app. I still don't have a work-around to allow me to dial a number not in my contacts, except I suppose to create a temporary contact with the number and then dial from that page. Painful.

Oct 30, 2018 6:21 AM in response to jbl-az

I have a 6S-plus and it’s the same issue. I tried restoring phone settings and it worked for one day. It’s not only missed calls that triggers it. When it froze Saturday it happened right after I made a call and the next call in I couldn’t answer it. I’ve heard 12.1 is dropping soon...hopefully that will resolve the issue. What good is a phone when you can’t use the phone?!?!?! 12.0 isn’t what is was cracked up to me and I hate it! Especially now that my phone is no longer a phone.

Nov 5, 2018 1:58 PM in response to jbl-az

I am still having this issue on two handsets, an Xs Max and a 6 plus. I ha e to reset the network settings to get the phone app to work. However when I reconnect to the WiFi networks it causes the freeze to occur again. I’ve checked with our providers and they can’t see why this would cause a problem so the only thing is iOS 12. Anyone else having the same issue caused by different things?

Dec 21, 2018 6:48 AM in response to jbl-az

I have had this issue several times. The last one was yesterday(dec 20, 2018). My iPhone 6 is up to date. When the phone was restarted, it started spitting out several notifications and it took about a minute to settle down so that I could make calls. I have decided to migrate off of the apple ecosystem. It’s become too buggy with too frequent updates (the old Microsoft model).

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Phone app frozen with ios 12

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