iTunes in iOS12 not compatible with High Sierra

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Level 1

26 points

iTunes in iOS12 not compatible with High Sierra

I just updated to iOS12 on my iPad and now iTunes is NOT compatible with my MacBook Pro running High Sierra! What's up with that? I thought the whole idea of iTunes was to be able to connect ALL my devices and listen to music on any of them. Is Apple becoming Microsoft? I can get it if it was not compatible with Mac OS's like El Capitan or earlier, but High Sierra was just the last operating system.Any workarounds????

iPad (5th gen) Wi-Fi, iOS 12, Awesome!

Posted on Sep 27, 2018 1:40 PM

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Answer 1

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turingtest2

Level 10

272,737 points

Sep 27, 2018 2:25 PM in response to Gar Benedick

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Install iTunes from the .dmg that you've downloaded.

During the installation it should announce that a further software update is required.

Install that and iTunes should see your device.

Or you can update to Mojave if your system supports it.

tt2

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Answer 2

Gar Benedick Author

Level 1

26 points

Sep 27, 2018 2:27 PM in response to turingtest2

TT2,

Thank you for your speedy reply and Great solution!!! Where did you find this info. I searched around and could not find anything anywhere. Did Apple have this info somewhere readily available?

Thanks again! Your Awesome!

Gar

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Answer 3

turingtest2

Level 10

272,737 points

Sep 27, 2018 4:02 PM in response to Gar Benedick

You're welcome. 🙂

This workaround arose out of a number of threads where different people were reporting different experiences connecting iOS 12 devices to iTunes 12.8 on Macs. I simply pulled the details together into something to recommend that other people should try.

tt2

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Answer 4

dewluca

Level 1

14 points

Oct 11, 2018 4:47 PM in response to turingtest2

Will this work with Sierra? or only High Sierra? (I have a Mac Mini mid-2010 so can't run Mojave and haven't yet updated to High Sierra.) The version of iTunes I have says it's iTunes 12.8.0.150 from July 2018. Is the one at the link more recent? (the dmg just says 12.8) Thanks for any additional help you can provide.

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Answer 5

dewluca

Level 1

14 points

Oct 12, 2018 10:11 AM in response to turingtest2

Thanks! Turns out I didn't need to reinstall iTunes. I just needed to trust Apple when it said

"Software update is required to connect to your iOS device"

I was afraid this referred to installing Mohave, but I clicked on "install" anyway and apparently it just needed to install a patch. Yippee!

I did follow the instructions on various Apple support pages and first checked in the System Report that the computer was seeing my iphone as a USB device (it was). I also turned off my anti-virus software before installing the patch.

I am now able to sync and backup my iphone and ipad running ios 12.0.1 with my old Mac Mini running Sierra.

So relieved I don't need to run out and buy a new computer . . . just yet. 🙂

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Answer 6

turingtest2

Level 10

272,737 points

Oct 11, 2018 5:01 PM in response to dewluca

It should work for El Capitan 10.11.4 through High Sierra. You will be reinstalling the same build.

tt2

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Answer 7

turingtest2

Level 10

272,737 points

Oct 12, 2018 10:13 AM in response to dewluca

Cool. 😎

For some people it seems reinstalling iTunes 12.8 is the only way to trigger that software update.

tt2

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Answer 8

Nov 2, 2018 3:13 PM in response to turingtest2

Actually, you can't upgrade to Mojave if you have a 3tB drive or higher and use BootCamp to run Windows. It's a Catch-22 worthy of Joseph Heller himself.....

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