Account problem

Hello,i have two questions,

-i have a friend who has been using my account for the pass 3 to 5 years now, he gives my account to others friends of his,and i have been telling him not to continue using it. i have been changing passwords over and over but he keeps on by others means to access my account on his devices. i dont really know what to do, this is making me go crazy. i have spent long without an apple device but now that i have one i realise that i find his data in my account and his personal stuffs,please what can i do.

-i have been connecting my new iphone with a wifi box since a while, but one day it says my password is wrong and asks me to put on another one but after several attempts it keeps on refusing,please what can i do.

iPhone 6s Plus, iOS 12

Posted on Sep 27, 2018 10:52 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2018 2:19 AM

Why did you let someone use your account ? He doesn't sound like much of a friend if he's given access to it to other people and continues to use it after you asked him to stop. You could consider using two-factor authentication on the account : Two-factor authentication for Apple ID - Apple Support . And see if you can remove devices from the account on http://www.appleid.apple.com : Check your Apple ID device list to see where you're signed in - Apple Support

For wifi, you've tried rebooting both the router and the phone ?

Similar questions

4 replies
Question marked as Top-ranking reply

Sep 28, 2018 2:19 AM in response to tientcheu

Why did you let someone use your account ? He doesn't sound like much of a friend if he's given access to it to other people and continues to use it after you asked him to stop. You could consider using two-factor authentication on the account : Two-factor authentication for Apple ID - Apple Support . And see if you can remove devices from the account on http://www.appleid.apple.com : Check your Apple ID device list to see where you're signed in - Apple Support

For wifi, you've tried rebooting both the router and the phone ?

Sep 28, 2018 6:48 AM in response to tientcheu

If you delete your account, you lose all access to previous purchases. I suggest you use the different email address to make a name change to your current account. That will allow you to retain access to your purchases.


Apple ID Name Change



What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.

Sep 28, 2018 2:19 AM in response to King_Penguin

Thanks very much. Now the issue is that even after putting the two factor authentication after a while I realized that my password was changed ,am sure it might be him. Then I changed the password again,it’s been two to three weeks now. Is there a way to start at fresh? I mean deleting completely my account to creat a new one with a different email address.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Account problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.