Brand new iPhone X will not sync with iTunes after installing Mojave OS (version 10.14). iTunes is calling for a software update but then says it's unavailable. I get the error message that iTunes requires a OS version 10.13.99 or older.
If I understand this correctly, Mojave and iTunes (current available version) are incompatible. So how do I now sync my new phone?
iPhone Xs Max, macOS Mojave (10.14)
Since iTunes 12.9 is not available for any earlier version of macOS,
it may be that iTunes will be rolled into being part of macOS in the future
and current issues may be "growing pains" in the transition.
The iTunes for Mac download page pretty much infers it:
You would be correct. When speaking with the agent at apple tech, they wanted me to download iTunes 12.9 from their website and install over the iTunes 12.9 that was bundled into Mojave. The did not realise that they have not singularly release the iTunes 12.9 app on their website.
All further updates will be deployed through their dedicated Apple Software Updates area in System Preferences.
Hopefully they fix the issue in an easier way than I did.
Mine is iPhone X running iOS 12 and iTunes 12.9 in Mojave.
Apple have advised that loads of people are having this issue. I have been speaking with Apple tech over the last few days. The engineers are going over crash files and Mac reports to try and find the solution.
I have done a clean install of Mojave and iOS 12 on both devices and it still had the issue. I then on a whim, downloaded Mojave again and installed an upgrade of Mojave over a clean install of Mojave. This seems to have resolved the error.
I have reported this to the agent at Apple I have been speaking with so that they can hopefully fix the issue without the need for others to do what I did to get it working.
After repeated calls to Apple, one of the techs told me to replace the cable I use to sync the phone to computer. I upgraded to a heavy cable from Best Buy. Unbelievably so, this has stopped error messages and I’m able to sync with no problems. Who’d a thunk?
Same
What version of iOS is on the iPhone?
My iPhone 8 with iOS 12 syncs just fine with iTunes 12.9 in Mojave
which would have replaced any previous iTunes version after the
Mojave upgrade.
Mojave OS incompatible with iTunes
