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help please

hi, i am trying to purchase in game credits using my creditcard, but it says the purchase can not be completed, please contact itunes support. also i have just added in appstore funds, the adding funds went through, but again i cant use my money in the game, why?

Posted on Sep 29, 2018 4:55 AM

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Question marked as Apple recommended

We are fellow users, we won't know why. If you haven't already done so contact iTunes Support as instructed to do :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

Posted on Sep 29, 2018 9:10 AM

1 reply
Question marked as Apple recommended

Sep 29, 2018 9:10 AM in response to filippfromviimsi

We are fellow users, we won't know why. If you haven't already done so contact iTunes Support as instructed to do :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

help please

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