scam or real from Apple

Scam.

Learn how to identify and avoid fraudulent "phishing" email, fake ‘virus alerts’ and other scams:

https://support.apple.com/en-us/ht204759

How to report phishing emails to Apple:

These email addresses are monitored by Apple, but you might not receive a reply to your report.

• If you receive what you believe to be a phishing email that's designed to look like it’s from Apple, please send it to reportphishing@apple.com.
• To report spam or other suspicious emails that you receive in your iCloud.com, me.com, or mac.com Inbox, please send them to abuse@icloud.com.
• To report spam or other suspicious messages that you receive through iMessage, tap Report Junk under the message, or take a screenshot on your iPhone, iPad, iPod touch, or Mac and send it to imessage.spam@apple.com.
• If you receive a suspicious message about your purchase activity in the iTunes Store, App Store, or iBooks Store, contact iTunes Support.

It is malware.

Download this program which was written by Thomas Reed, a long time poster. The program will search for malware/adware The program will do the work for you which makes it easy. There is no reason to leave it installed once troubleshooting is finished. The free version doesn't update itself. If you need it again, you can download it again.

Malwarebytes Anti-Malware for Mac 10.10 and later

Malwarebytes uninstall

You are welcome. Run it when booted normally.

You are welcome.