Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Forgot Security Questions, can’t purchase with Gift Card

I forgot my security questions when making a purchase. Transferred a gift card to account to make a purchase, can’t make It now. Contacted support to get it reset. They “can’t verify” me without the security questions.. doesn’t help. Is there anyway I can put my unused gift card back into the card, or fix my questions without knowing them?

Posted on Sep 29, 2018 4:32 PM

Reply
Question marked as Apple recommended

See if you can reset the questions : If you forgot the answers to your Apple ID security questions


If you can’t reset them yourself contact Support again (obviously they can only potentially reset them if they can confirm your id and that it's your account : http://www.apple.com/support/itunes/ww

Posted on Sep 29, 2018 11:53 PM

1 reply

Forgot Security Questions, can’t purchase with Gift Card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.