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Watch not tracking exercise or calories

I recently updated my 8+ to iOS 12 and updated my series 2 watch to 5.0.1. Since then, my watch has been tracking stand hours and nothing else. My exercise and move rings stay at 0 all day, even while I hit my stand goal.

iPhone 6, iOS 9.2.1

Posted on Sep 30, 2018 4:00 AM

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Good morning ellen12marie!

Thanks for reaching out about the issue you're having with your Apple Watch not tracking, except for standing. I'll be happy to help out.

If you've tried restarting both devices since updating with no resolution, try unpairing and pairing again. Here's the steps to unpair and pair again: Unpair your Apple Watch and iPhone - Apple Support

Take care!

Posted on Oct 1, 2018 2:22 PM

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3 replies
Question marked as Best answer

Oct 1, 2018 2:22 PM in response to ellen12marie

Good morning ellen12marie!

Thanks for reaching out about the issue you're having with your Apple Watch not tracking, except for standing. I'll be happy to help out.

If you've tried restarting both devices since updating with no resolution, try unpairing and pairing again. Here's the steps to unpair and pair again: Unpair your Apple Watch and iPhone - Apple Support

Take care!

Watch not tracking exercise or calories

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