How active face time
is one error to activate my messenger
iPad Air Wi-Fi + Cellular, iOS 12
User profile for user:
CarlosP1228
User level:
Community Specialist
Hi pipo141,
Welcome to Apple Support Communities. I understand that you're having trouble activating iMessage and FaceTime on your iPad. I know these are both important features to use; I'd like to help. I'd recommend that you use the steps below to troubleshoot the error you see, and contact Apple if necessary:
Best Regards.
Welcome to Apple Support Communities. I understand that you're having trouble activating iMessage and FaceTime on your iPad. I know these are both important features to use; I'd like to help. I'd recommend that you use the steps below to troubleshoot the error you see, and contact Apple if necessary:
If you get an error when trying to activate iMessage or FaceTimeCheck your device settings
- Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
- Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
Turn off and restart iMessage and FaceTime
- Go to Settings > Messages and turn off iMessage.
- Go to Settings > FaceTime and turn off FaceTime.
- Restart your device.
- Turn iMessage and FaceTime back on.
Still not activated after a day?
It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
- Make sure that your device has the latest version of iOS.
- If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
- Contact Apple Support.
Get more help
You can also use your email address with iMessage and FaceTime. Sign in to your Apple ID account page and review all the email addresses you have on file, including the one that you're trying to verify. If the email address is incorrect, you can update it. Then click Resend next to the email address that you want to verify.
If you can't sign in to iMessage or FaceTime on your Mac, see If you can't sign in to your iMessage account or FaceTime on your Mac.
FaceTime is not available in all countries or regions.
Best Regards.