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Potential scam

I received an email supposedly from Apple indicating that my password had been changed from another country and a different browser than the one I use. It said I was locked out of my account until I responded to the email. I logged into the Apple store and my password worked and the money I had in the account was still there. To be on the safe side, I changed my password through the Apple online process. I assume this was a scam.

iPhone 6s, iOS 12

Posted on Oct 1, 2018 10:05 AM

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Question marked as Best answer

It's a phishing email, iTunes/Apple don't tell you that an account is locked (except as reply if you'd contacted them), and as they know your name and address they would address you by name. You could forward it to Apple : reportphishing@apple.com , and then delete it.


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Posted on Oct 1, 2018 10:09 AM

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Question marked as Best answer

Oct 1, 2018 10:09 AM in response to Rosevas2

It's a phishing email, iTunes/Apple don't tell you that an account is locked (except as reply if you'd contacted them), and as they know your name and address they would address you by name. You could forward it to Apple : reportphishing@apple.com , and then delete it.


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Question marked as Helpful

Oct 6, 2018 10:30 AM in response to Rosevas2

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Potential scam

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