Unable to access Apple iCloud ID or reset password

Question

Mark2082 Author

Level 1

8 points

Unable to access Apple iCloud ID or reset password

I have an apple iCloud id which is an @icloud.com email address and I have forgotten the password for So I am unable to backup. I have tried to reset the password but I get the message it will take 24 hours to do some verification and an email will be sent to my @icloud account. My question is how do I reset the password if I don't have a password and can't access the iCloud email address to access the email it's going to send to rest the password. I appear to be in a never ending loop with no way out. Any suggestions would be great fully appreciated.

iOS 12

Posted on Oct 1, 2018 6:16 PM

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Answer 1

jeremy_v

Community Specialist

Oct 7, 2018 6:25 AM in response to Mark2082

Hello Mark2082,

If you are unable to reset as described above, your best bet would be to reach out to Apple support directly using the link below.

Contact Apple for help with Apple ID account security - Apple Support

Best regards.

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Answer 2

i_rina

Community Specialist

Oct 2, 2018 2:00 PM in response to Mark2082

Hello Mark2082,

Thanks for reaching out to the Apple Support Communities. I understand you've had some trouble with a forgotten Apple ID password, and I have some information that may help.

If you are unable to reset via email, you may be able to reset using the security questions you set up when you registered your Apple ID. Have a look at the article below for some helpful troubleshooting steps.

If you forgot your Apple ID password - Apple Support

If you run into any trouble, please reach out again.
Best Regards.

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Answer 3

Mark2082 Author

Level 1

8 points

Oct 2, 2018 4:46 PM in response to i_rina

Hello i_rina,

Thanks for the reply unfortunately I am still having issues. I do not get the option to use security questions I am only asked for my mobile number When I go to forgotten password so it may be that I have not set this option up. I also only have an iPhone and don't have another apple device under my id to use to try the two factor Authentication.

Thanks

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Unable to access Apple iCloud ID or reset password

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