Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave
Question:

Question: Cannot login to MacOs After Mojave upgrade

Working on MBP 2017 and uodated yesterday on MacOs Mojave.

All goes well yesterday, but this morning when switching on MBP, arriving on login page and unable to login, as if pasword was reseted by system.

Any assistance available?

Tks for support

Posted on

Reply

Oct 26, 2018 4:19 PM in response to tletexier In response to tletexier

Hi, This has happened to my 4k iMac 2015 right after I upgraded to Mojave. Initially I reformatted my disk and re-installed the OS but it happened a second time to me. The second time I followed instructions on Macworld on how to reset my password via the recovery mode, going into the console and entering 'resetpassword' pressing return. This worked and allowed me to login. However today, my iMac has again forgotten my new password and even after trying to reset the password again this failed.


Just give the instructions here on Macworld a go to try and reset your password then backup everything on your disk while you still have access. Absolutely appalled that Apple allowed this software bug to get through QA.

Oct 26, 2018 4:19 PM

Reply Helpful (1)

Nov 11, 2018 8:56 AM in response to Brisrob111 In response to Brisrob111

Hi Brisrob111,


Did you enable FileVault as part of the upgrade?


1. Get a printout of the Apple US keyboard layout;

2. Restart your MacBook Pro and set the keyboard layout to US;

3. Enter your password according to the QWERTY layout you have printed from step #1.


Currently, there is not solution from Apple to resolve this issue. The next best thing is to DISABLE FileVault once you are logged in.

Nov 11, 2018 8:56 AM

Reply Helpful

Nov 11, 2018 9:06 AM in response to tletexier In response to tletexier

Did you enable FileVault as part of the upgrade?


1. Get a printout of the Apple US keyboard layout;

2. Restart your MacBook Pro and set the keyboard layout to US;

3. Enter your password according to the QWERTY layout you have printed from step #1.


Currently, there is no solution from Apple to resolve this issue. The next best thing is to DISABLE FileVault once you are logged in. I have contacted Apple Support, twice, and visit their Genius, they are not able to help. This is a known issue dating back at least 4 years.


The worst reply, from Apple Support I received, was "if I were a spy or working for an embassy requiring such high encryption for my MBP 2017".

Nov 11, 2018 9:06 AM

Reply Helpful

Nov 29, 2018 3:21 PM in response to tletexier In response to tletexier

Step 1: First of all check the keyboard input.at the right corner the display.In my case it changed to US keyboard standard instead of German.that means every attemp to log in using my regular password failed because the character swapped.If all that seems okey procced to step 2


Step2: shut down yur mac the reboot to recovery mode by pressing CMD+R. Window with list of options will be displayed,don't worry about them instead click 'utilities' from the menubar.Select 'Terminal' from the drop down list.In the console enter then 'resetpassword' and hit ENTER. That will pop up another wimder where you'll be able to put int your new loging credentials.

Step:3 Restart your mac and use yoir new credential to log in.

Nov 29, 2018 3:21 PM

Reply Helpful (1)

Dec 7, 2018 12:38 AM in response to XxTreem101 In response to XxTreem101

Keyboard default issues with login. I have had problems logging in because I have a Spanish keyboard and had installed both the Spanish and US keyboard layouts. As soon as I installed the US keyboard as an option, it became the default one. I haven´t found any way to make the Spanish one the default. I did make the keyboard icon appear in the top right so at least I would know which keyboard it was set at, but there are times, such as at login, that it would not be there. I think sometimes my login attempts failed because of the keyboard layout. When I reset the login password my Mail passwords were deleted, so I had to re-enter them, which created other problems! In the end I resigned to simplifying the process to avoid login issues. I at first simplified my password so that it was the same keys if I used the US or Spanish keyboards. When I still had problems logging in, deleted the US keyboard option, so now I only have one. Let´s see if that works.

Dec 7, 2018 12:38 AM

Reply Helpful

Dec 7, 2018 12:39 AM in response to XxTreem101 In response to XxTreem101

Keyboard default issues with login. I have had problems logging in

because I have a Spanish keyboard and had installed both the Spanish and

US keyboard layouts. As soon as I installed the US keyboard as an

option, it became the default one. I haven´t found any way to make the

Spanish one the default. I did make the keyboard icon appear in the top

right so at least I would know which keyboard it was set at, but there

are times, such as at login, that it would not be there. I think

sometimes my login attempts failed because of the keyboard layout. When

I reset the login password my Mail passwords were deleted, so I had to

re-enter them, which created other problems! In the end I resigned to

simplifying the process to avoid login issues. I at first simplified my

password so that it was the same keys if I used the US or Spanish

keyboards. When I still had problems logging in, deleted the US keyboard

option, so now I only have one. Let´s see if that works.

Dec 7, 2018 12:39 AM

Reply Helpful
User profile for user: tletexier

Question: Cannot login to MacOs After Mojave upgrade